Audio Visual Coordinator

Meaningful work you’ll be part of 

As an Audio Visual Coordinator, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to: 

• Partner with internal stakeholders to assess and review meeting requirements and make recommendations. As the AV SME, consult with the client, capture their needs, advise on best options and deliver the AV services for the meeting 

• Oversee operation and quality of boardroom and meeting room AV technology to proactively ensure equipment is in good working order 

• Collaborates with the National AV leader in developing long-term strategies and capacity planning to meet future AV technology needs, shares feedback on client expectations, requirements and in-office AV experiences 

• Develop and implement maintenance programs for AV equipment. This includes operating, maintaining, distributing, installing, configuring, repairing and upgrading various electronic products while ensuring their optimal performance 

• Conduct weekly sound, visual, and quality checks on AV equipment in client meeting rooms, project rooms, team rooms and in open collaboration spaces with tech 

• Be on site to deliver AV services to meetings and deal with technical emergencies or issues as required (including outside of business hours) 

• Troubleshoot any technical issues, assess the situation, open service requests when needed and work with contractors to fine-tune and optimize meeting room sound quality to rectify 

• Act as a point contact for boardroom meeting setup and fulfill any special requests. 

• Perform daily AV and boardroom configurations per client requests 

• While primarily working in the office, there may be a requirement to work from other locations. Expectations include being able to work flexible hours, sometimes outside of traditional business hours to support projects or events 

• Conduct regular checks and inspections in boardroom space to ensure compliance with firm standards and in accordance with the maintenance program schedule 

• Maintain inventory of all AV equipment in both client facing rooms and internal rooms 

• Utilize proper safety practices and procedures in lines with A/V equipment, and ensure all users understand safety, fire and building code 

• Perform other related operations duties as requested by the Team Lead/Manager 

Experiences and skills you’ll use to solve 

• Assistance with other firm and business projects, initiatives or general administrative duties 

• Facilities support, Reception coverage, Coordination of Premier Office tasks, Meeting coordination, Service maintenance, organize small events and liaise with Meeting and Event Services (MES) for larger events 

• Champion the adoption of changes to firm technology, procedures and policy 

• Responsible for meeting room set-ups and performing general housekeeping duties as needed 

• Maintain professional, digital and technical knowledge through the use of firm tools, attending training sessions & establishing personal networks 

• Provide support for photocopying and scanning documents as required 

• Ability to test AV equipment and perform basic troubleshooting 

• Experience with basic signal flow for audio control 

• Working knowledge of tele/video-conferencing equipment (e.g. Cisco) and webinar solutions (e.g. Zoom and Microsoft Teams). 

• Working experience with Crestron automated boardrooms. 

• Discretion in handling confidential information, ability to handle multiple priorities and flexibility to prioritize and adapt to changing demands, deadlines and work in a team environment are essential 

• Extensive technical knowledge and proficiency in Microsoft suite, Google Mail, Google Calendar, Teams Google Hangouts, WebEx, Eptura, PremierOffice, and other office services tools 

• Knowledge of collaboration tools by Cisco, Crestron Mercury systems, Google Jamboards, MS Surface Hubs, WebEx, Google Hangouts/Meet, Cisco Video Conferencing, and Cisco Jabber 

• Must be able to manipulate, analyze and validate data for accuracy and relevance