Box Office Manager

1 Month ago • All levels • $75,000 PA - $80,000 PA

Job Summary

Job Description

The Box Office Manager will oversee ticket distribution, customer service, SEO management, and sales. This role involves managing daily ticket operations and ensuring a positive customer experience. Key responsibilities include managing ticket sales, delivering excellent guest service, and implementing SEO strategies. The role also encompasses financial management, system management, event coordination, and partnering with Marketing for promotions and sales analysis. The ideal candidate should have strong organizational skills, a passion for guest service and experience with ticketing platforms.
Must have:
  • Manage ticket sales (online and in-person)
  • Deliver excellent guest service and resolve ticket-related issues
  • Implement SEO strategies to optimize event listings
Perks:
  • Full Medical, Dental, and Vision coverage
  • 401k with a 4% company contribution max match
  • Fully covered yearly Citibike membership
  • Talkspace membership
  • Competitive PTO package
  • End of Year Recharge paid time off
  • Sabbatical Program option after three years of employment

Job Details

HERO NYC is the premium experiential brand for the next era of immersive storytelling brought to you behind the minds of MATTE Projects and Collective. Our stories build from epic characters inviting guests to step into the far future with spatial audio and video, set in the iconic Rockefeller Center as its backdrop. Offering intrinsically diversified programming, HERO appeals to daytime and nighttime audiences alike with our unique partnership and events strategies. Fueled by the power of imagination and innovation, HERO is the destination for all encompassing narratives of today and beyond. 

 

About this role:

The Box Office Manager will oversee all aspects of ticket distribution, customer services, SEO management and sales. This role is responsible for managing daily ticket operations while ensuring a seamless and positive customer experience. The ideal candidate brings strong organizational skills, a passion for guest service, and experience working with ticketing platforms.

 

Key Responsibilities:

  • Ticket Sales Management: Manage all aspects of ticket sales (online and in-person), including order processing, pricing strategy, ticket inventory, exchanges, and refunds.
  • Customer Service: Deliver excellent guest service and resolve ticket-related issues, while training and supporting box office staff to uphold service standards.
  • SEO Management: Oversee and implement SEO strategies to optimize event listings, ticketing pages, and venue content, ensuring maximum online visibility and increased ticket sales.
  • Financial Management: Oversee daily sales transactions, reconcile cash and credit card payments, and generate accurate sales and deposit reports in collaboration with the Finance team.
  • System Management: Maintain and troubleshoot ticketing software (e.g., Tixr, Ticketmaster, Universe, Etix), ensuring systems are current, functional, and staff are properly trained.
    Event Coordination: Work with Operations and Sales team members  to support ticketing logistics, manage will-call and guest lists, and ensure smooth box office operations on event days.
  • Marketing and Promotions: Partner with Marketing to implement promotions, support event campaigns, and analyze ticket sales data to identify trends and boost attendance.

 

Salary: $75,000-$80,000/year

 

Benefits:

  • Full Medical, Dental, and Vision coverage
  • 401k with a 4% company contribution max match (eligible after 6 months of employment)
  • Fully covered yearly Citibike membership 
  • Talkspace membership 
  • Competitive PTO package
  • End of Year Recharge paid time off
  • Sabbatical Program option after three years of employment with us
  • Parental Leave for all new parents

 

HERO provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, HERO will provide reasonable accommodations for qualified individuals with disabilities.

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About The Company

MATTE is a strategic and creative studio that partners with many of the world’s leading brands and agencies to develop strategic and creative solutions and to adapt to new media trends and platforms. We're uniquely situated to help shape how companies grow their brands and businesses in the new marketing world. We advise clients on our broad range of products across strategy, campaign ideation, content and entertainment, and experiential to help them connect instantly and seamlessly with their audiences.

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