Business Insight Manager

The Business Insights Manager (BIM) in OSC is responsible for leveraging data and analytics to drive business decisions and strategies. The role involves managing and analysing data, creating reports, and providing key insights to support various business functions. The BIM will work closely with different teams to ensure data accuracy and consistency, and will play a key role in operational efficiency, improving customer/partner engagement, and driving continuous improvement initiatives. 

The ideal candidate will have demonstrated experience in working effectively across teams and be familiar with various methods of data and data analytics. Candidate must have strong BI and development skills and the ability to deliver prescriptive insights from raw data. The ideal candidate will have demonstrated a strong ability to understand business challenges and translate into data and application solutions, prototype solutions supporting changing business.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Key Responsibilities:

• Data Management: Build and maintain data pipelines, ensuring resources have continued parity across their resources and data consumption.

• Technical Acumen:Promote increased technical acumen and self-sufficiency across all teams. Act as a reliable subject matter expert and trusted point of contact in OSC for data and data solutions, empowering business stakeholders to make data-driven decisions.
• Reporting:Develop and manage Power BI solutions enabling key operational metrics and dashboards to manage the business. Identify and consolidating common needs across multiple business groups and process teams, driving prioritisation of most impactful efforts aligned to OSC strategy.

• Data Insights: Enable teams through reporting to identify trends and operational insights, in support of continuous improvement and AI solutions.
• Stakeholder Engagement: Build strong stakeholder engagements with technical teams on data needs for the organisation.
• Security Management: Identify and address security risks and concerns related to data, reporting, and access management.
• Partnership and Collaboration: Coordinating and aligning large scale deliverables across platform and data engineering teams, with agile self-driven delivery of capabilities and insights.
• Thought Leadership: Leveraging data and analytics to drive innovative business strategies and decisions. Inspire and guide teams to adopt a data-driven approach, fostering a culture of continuous improvement and operational excellence. Share insights and best practices across the organisation to enhance overall business performance and customer engagement. Provides trusted voice at the decision-making table for both business and technical teams. Identifies challenges and opportunities with an in-depth understanding of the business, technology, and solution delivery. Advocates for decisions that make the best use of resources to achieve overall business strategic objectives.