Principal Group Program Manager

1 Month ago • 6-10 Years • Product Management • $137,600 PA - $294,000 PA

Job Summary

Job Description

The Principal Group Program Manager at Microsoft's Azure Customer Experience Platform (CXP) team will lead cross-functional projects focused on improving Azure's quality, security, and reliability. This role requires deep understanding of distributed systems, cloud technologies, and incident management. Responsibilities include collaborating with engineering teams, analyzing customer needs, driving improvements, and sharing best practices. The ideal candidate possesses strong technical expertise, leadership skills, and a passion for enhancing customer experience. The role involves working with large codebases, modern software design patterns, and cloud system architecture. Flexible work from home with occasional in-office meetings.
Must have:
  • 6+ years experience in engineering/program management
  • 4+ years people management experience
  • Deep understanding of distributed systems
  • Experience managing cross-functional projects
  • Strong technical expertise and leadership
Good to have:
  • Experience with object-oriented programming
  • Understanding of modern cloud systems architecture
  • Experience with large codebases

Job Details

Overview

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience Platform (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work. 

 

We are looking to hire a Principal Group Program Manager to join our team. We are customer-obsessed problem-solvers. We orchestrate deep engagements in areas like incident management, support, and enablement. We analyze and amplify those customer voices, both within our own team, and across the Cloud + AI team, bringing the customer connection to the Quality vision for Azure. We innovate ways to scale what we learn across our customer baseDiversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Azure Reliability team is a multidisciplinary engineering organization part of CXP dedicated to making, “Azure the safest and most reliable Cloud”. 

 

Azure Site Reliability Engineering (SRE) teams strive to improve reliability fundamentals via software engineering operational improvement, preferring long-lasting platform improvements delivered as engineering projects over repetitive manual operations. We contribute to the product fundamentals and architecture, share knowledge, and code, and prefer reuse over re-invention, always looking for ways to make what we build useful to multiple teams and products. 

 

We are not looking for people who know it all, we are looking for people who want to learn it all. We value the input of people who aren’t afraid to learn all the time and embrace mistakes as they continuously improve both our services and themselves. If you are excited by this type of challenge and you love to work in groups of people who are similarly excited: come join us!  

 

Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed. 

 

This role supports flexible work from home with occasional in-office meetings. 

 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Qualifications

Required/Minimum Qualifications:

  • Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
    • OR equivalent experience.
  • 4+ years people management experience.
  • 3+ years experience managing cross-functional and/or cross-team projects.

Other Requirements:

 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:

  • This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications:

  • Bachelor's Degree AND 10+ years experience in engineering, product/technical program management, data analysis, or product development
    • OR equivalent experience.
  • 8+ years experience managing cross-functional and/or cross-team projects.
  • 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos).
  • 10+ years of experience with object-oriented programming languages, such as C#, Java, Python, or equivalent.
  • Proven ability to work effectively with large and complex codebases, including those exceeding millions of lines of code.
  • Understanding of modern distributed software design patterns and cloud systems architecture, including microservices, containers, load-balancing, queuing, and caching.

Technical Program Management M5 - The typical base pay range for this role across the U.S. is USD $137,600 - $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 - $294,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until January 14, 2025.

 

 

#AZCXP #AzRelJobs 

Responsibilities

  • Understanding of the distributed systems design, interactions between cloud technology layers and components, basic dependencies at scale, and the code that defines infrastructures. 
  • Managers deliver success through empowerment and accountability by modeling, coaching, and caring 
  • Shares and defines insights, best practices, and standards that can be applied to improve system, platform, and/or product development and operations across the business. 
  • Expands end-to-end technical expertise in the architecture, code, features, operations and comprehensive use scenarios of products in order to drive continuous improvements  
  • Contribute to the product fundamentals and architecture, share knowledge, and code, always looking for ways to make what we build useful to multiple teams and products.   
  • Demonstrates end-to-end expertise in distributed systems design, interactions between cloud technology layers  
  • Support ongoing engagements with product engineering teams by participating in test maturity reviews, static analysis reviews, meetings, on-call rotations, and incident responses throughout product development and operations cycles. 
  • Provides deep business and technical expertise as required to resolve major incidents 

Similar Jobs

Attentive - Senior Software Engineer, BI Reporting Team

Attentive

(Remote)
3 Months ago
N-iX - Senior AQA Engineer

N-iX

Poland (Remote)
1 Month ago
Google - Software Engineer III, Control Plane, Google Cloud

Google

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Month ago
Google - Software Engineer, Google Play

Google

London, England, United Kingdom (On-Site)
1 Month ago
Netflix - Software Engineer L4 - Finance and Tax Technology

Netflix

Warsaw, Masovian Voivodeship, Poland (Hybrid)
4 Months ago
Assystems - Integration and Interface Manager

Assystems

AlUla, Al Madinah Province, Saudi Arabia (On-Site)
7 Months ago
Netflix - Product Manager, Data Platform - Data Discovery & Governance

Netflix

United States (Remote)
4 Months ago
The Walt Disney Company - Director, Merchandising, DTC Retail

The Walt Disney Company

Minato City, Tokyo, Japan (On-Site)
2 Months ago
Voodoo - Publishing Manager - Vietnam Lead

Voodoo

Hanoi, Hanoi, Vietnam (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Bally's Corporation - Java Developer

Bally's Corporation

London, England, United Kingdom (On-Site)
2 Months ago
ByteDance - Software Engineer - Serverless Compute Infrastructure

ByteDance

San Jose, California, United States (On-Site)
3 Months ago
Google - Software Engineering Manager, Android Automotive

Google

Kraków, Lesser Poland Voivodeship, Poland (On-Site)
1 Month ago
Meta - Software Engineer, Infrastructure

Meta

Menlo Park, California, United States (Remote)
6 Months ago
Mythical Games - Senior Analytics Engineer

Mythical Games

United States (Remote)
1 Month ago
Sporty Group - LatAM Site Reliability Engineer

Sporty Group

(On-Site)
1 Year ago
Google - Software Engineering Manager II, Google Cloud

Google

Hyderabad, Telangana, India (On-Site)
6 Months ago
Jam Studio - Minecraft Java Developer

Jam Studio

(Remote)
6 Months ago
Tamatem Games - Software Engineer

Tamatem Games

Amman, Amman Governorate, Jordan (On-Site)
2 Months ago
Google - Software Engineer, Android

Google

Bucharest, Bucharest, Romania (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Redmond, Washington, United States

Anavation - Atlassian Subject Matter Expert

Anavation

San Antonio, Texas, United States (Remote)
1 Month ago
Adyen - Senior Enterprise Account Manager, Adyen for Platforms

Adyen

San Francisco, California, United States (On-Site)
1 Month ago
The Walt Disney Company - Sr. Manager – Creative Design, Disney Store, North America

The Walt Disney Company

Celebration, Florida, United States (On-Site)
1 Month ago
Zoox - Staff Autonomy Integration Manager

Zoox

Foster City, California, United States (Hybrid)
7 Months ago
Logrhytm - Security Operations Analyst

Logrhytm

United States (On-Site)
1 Month ago
Cadence - Analog, Custom IC Design/Layout and Implementation AE Engineer

Cadence

San Jose, California, United States (On-Site)
1 Month ago
Netflix - Senior Manager, Food & Beverage

Netflix

Los Angeles, California, United States (On-Site)
4 Months ago
Coherent Corp - Laser Test Engineer

Coherent Corp

Wilsonville, Oregon, United States (On-Site)
1 Month ago
OKX - Senior Financial Analyst

OKX

Los Angeles, California, United States (On-Site)
1 Month ago
Lionsgate Games - Executive Assistant, Television, Office of the Vice Chairman

Lionsgate Games

Santa Monica, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

Google - Digital Marketing Strategist

Google

Hyderabad, Telangana, India (On-Site)
1 Month ago
Google - Media Account Specialist, gTech Ads Solutions

Google

Seoul, South Korea (On-Site)
1 Month ago
ION - Senior Product Manager - Post Trade (Cleared Derivatives)

ION

Chicago, Illinois, United States (On-Site)
7 Months ago
Netflix - Product Manager - Commerce Acquisition

Netflix

United States (Remote)
1 Month ago
Alphasense - Customer Success Specialist, Financial Services

Alphasense

London, England, United Kingdom (On-Site)
5 Months ago
Google - Senior Product Manager, Wear OS

Google

Bucharest, Bucharest, Romania (On-Site)
1 Month ago
Keywords Studios - Lead Research Associate - AI

Keywords Studios

Gurugram, Haryana, India (On-Site)
1 Month ago
Google - Vice President, Product Management and Engagement, Core Developer

Google

Kirkland, Washington, United States (On-Site)
1 Month ago
Assystems - Project Manager

Assystems

Glasgow, Scotland, United Kingdom (Hybrid)
7 Months ago
Scopely - QA Director - Unannounced Project

Scopely

Dublin, County Dublin, Ireland (Hybrid)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Vancouver, British Columbia, Canada (On-Site)

Mountain View, California, United States (Hybrid)

Shenzhen, Guangdong Province, China (On-Site)

Noida, Uttar Pradesh, India (On-Site)

Redmond, Washington, United States (On-Site)

Paris, Île-de-France, France (On-Site)

View All Jobs

Get notified when new jobs are added by Microsoft

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug