Claims Analyst - Travel Domain
Job Summary
Job Description
We are seeking a detail-oriented and proactive Refund Claims & Collections Executive with experience in the travel industry and knowledge of airline refund collections. The ideal candidate will possess a strong understanding of industry practices, familiarity with GDS tools and MS Office, and the ability to manage daily refund claim transaction volumes. Key responsibilities include handling refund processes for travel bookings, managing end-to-end claims processing, coordinating with internal teams and external partners to resolve issues, maintaining accurate records, using GDS software for information retrieval, generating reports with MS Excel, and ensuring compliance with company policies and service level agreements.
Must have:
- 3-4 years of experience in GDS and airline refund claims
- Knowledge of airline refund collections
- Familiarity with GDS tools
- Proficiency in MS Office, especially Excel
- Strong analytical and problem-solving skills
- Clear communication skills
Good to have:
- Experience with Amadeus, Sabre, or Galileo
- Experience with travel agencies, airlines, or B2B platforms
- Understanding of ticketing and refund processes
5 skills required
Job Details
Job Title: Finance reporting (Refund Claims and analysis)
Location: [Bangalore]
Experience Required: Minimum 3–4 years
Employment Type: [Full-time]
Job Summary: We are looking for a detail-oriented and proactive Refund Claims &
Collections Executive with prior experience in the travel industry, who has knowledge in
airline refund collections. The ideal candidate will have a strong understanding of industry
practices, familiarity with GDS tools, MS office and the ability to manage the refund claim
transaction volume on a daily basis.
Key Responsibilities:
Handle refund processes related to bookings and transactions within the travel
domain.
Manage end-to-end claims processing, ensuring timely validation, documentation, and
closure.
Coordinate with internal teams and external partners (airlines, GDS, vendors) to
resolve refund claim-related issues.
Maintain accurate records and logs of claims and collections activities.
Use GDS software for information retrieval and resolution (As applicable).
Generate basic reports and summaries using MS Excel and other MS Office tools.
Ensure compliance with company policies and service level agreements (SLAs).
Required Qualifications & Skills:
3–4 years of relevant experience in GDS and airline refund claims and collections
within the travel industry.
Exposure to GDS software such as Amadeus, Sabre, or Galileo (preferred).
Strong analytical and problem-solving skills.
Proficiency in MS Office, especially Excel.
Ability to communicate clearly and professionally across teams and with external
partners.
Attention to detail, time management, and organizational abilities.
Preferred Attributes:
Prior experience working with travel agencies, airlines, or B2B travel platforms.
Understanding of ticketing and refund processes.
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