Claims Analyst - Travel Domain

Job Title: Finance reporting (Refund Claims and analysis)

Location: [Bangalore]

Experience Required: Minimum 3–4 years

Employment Type: [Full-time]

Job Summary:

We are looking for a detail-oriented and proactive Refund Claims & Collections Executive with prior experience in the travel industry, who has knowledge in airline refund collections. The ideal candidate will have a strong understanding of industry practices, familiarity with GDS tools, MS office and the ability to manage the refund claim transaction volume on a daily basis.

Key Responsibilities:

• Handle refund processes related to bookings and transactions within the travel domain.
• Manage end-to-end claims processing, ensuring timely validation, documentation, and closure.
• Coordinate with internal teams and external partners (airlines, GDS, vendors) to resolve refund claim-related issues.
• Maintain accurate records and logs of claims and collections activities.
• Use GDS software for information retrieval and resolution (As applicable).
• Generate basic reports and summaries using MS Excel and other MS Office tools.
• Ensure compliance with company policies and service level agreements (SLAs).

Required Qualifications & Skills:

• 3–4 years of relevant experience in GDS and airline refund claims and collections within the travel industry.
• Exposure to GDS software such as Amadeus, Sabre, or Galileo (preferred).
• Strong analytical and problem-solving skills.
• Proficiency in MS Office, especially Excel.
• Ability to communicate clearly and professionally across teams and with external partners.
• Attention to detail, time management, and organizational abilities.

Preferred Attributes:

• Prior experience working with travel agencies, airlines, or B2B travel platforms.
• Understanding of ticketing and refund processes.