Client Success Manager

At Optiv, we’re on a mission to help our clients make their businesses more secure. We’re one of the fastest-growing companies in a truly essential industry. Join us.

The Client Success Manager (US Only - Remote) will support clients within the Managed Security Solutions (MSS) business unit. Their job is to articulate complex technical outcomes to technical and non-technical clients in a clear and concise way based on the audience. Client Success Managers are responsible for onboarding all new clients to inform them of what outcomes they can, and just as importantly, cannot expect based on the particular service requested by the client. A strong command of security operations technical concepts and repeatable processes are required.

The job of the Client Success Manager is to own, develop and support key process indicators to understand client satisfaction. This includes repeatable measurement of client satisfaction KPIs and working across Optiv MSS Technical Teams at the direction of the VCISOs to facilitate operational corrective actions needed to address tactical and systemic client satisfaction issues.

How You'll Make an Impact:

• Briefing new clients on operational execution and expected outcomes

• Technical/tactical discussions on operational activities as they related to cyber threat actor operations

• Provide Technical and Product Support for Managed Services

• Provide Client product knowledge & support to encourage renewals

What We're Looking For:

• Four-year degree in Cyber Security, Computer Science, Information Systems or related degree.

• Knowledgeable with various SIEM tools (Splunk, LogRhythm, QRadar, etc).

• Knowledgeable of MITRE Attack Framework

• Security+, or equivalent cyber security certification

• Current knowledge of client success practices, security threats, solutions, security tools, network technologies & procedures.

• Strong presentation and verbal communication skills.

• A process-oriented individual with strong attention to detail, an appropriate sense of urgency, and strong organizational skills.

• Must possess a high degree of initiative, motivation, and problem-solving skills

• Ability to translate complex technical concepts into business risk and desired outcomes

• Experience with cyber threat actor techniques, tactics, and procedures

• Experience with Client Relationship Management (CRM) software such as Salesforce & ServiceNow.

• Experience working with C-Suite executives, VPs or Directors.

• Ability to build and nurture trusted relationships with clients and internally

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What you can expect from Optiv

• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
• Work/life balance
• Professional training resources
• Creative problem-solving and the ability to tackle unique, complex projects
• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

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