Cloud Gaming Support Engineer
Job Summary
Job Description
Xsolla seeks a detail-oriented, proactive Cloud Gaming Support Engineer to ensure the quality and smooth operation of cloud gaming solutions. Responsibilities include supporting partner onboarding, troubleshooting technical issues related to cloud servers and networks, collaborating with internal teams to optimize processes, monitoring system performance, and staying updated on emerging technologies. The ideal candidate possesses strong technical troubleshooting skills, cloud server expertise, and experience with cloud gaming systems. Excellent communication is essential for effective collaboration with partners and internal teams. The role involves ensuring the quality and performance of cloud gaming solutions for demos and partner launches, troubleshooting technical issues, and optimizing processes for a seamless partner and user experience.
Must have:
- Cloud gaming support experience
- Cloud server troubleshooting proficiency
- Networking concepts understanding
- AWS, Google Cloud, or Azure familiarity
- Excellent communication skills
Perks:
- 100% company-paid medical, dental, and vision
- Unlimited Flexible Time Off
- Personalized career roadmap
- Professional development opportunities
7 skills required
Job Details
ABOUT YOU
We are looking for a Cloud Gaming Support Engineer who is detail-oriented, proactive, and highly collaborative to join our team at Xsolla. The best candidate will be someone who thrives in a fast-paced, dynamic environment and is excited to ensure the quality and smooth operation of cloud gaming solutions while supporting partners and onboarding new games.
Strong technical troubleshooting skills, cloud server expertise, and problem-solving abilities are essential, along with experience in cloud gaming systems and related technologies. The ability to analyze complex technical challenges and communicate solutions effectively will be key to your success in this role.
If you’re passionate about delivering exceptional gaming experiences and love working at the cutting edge of cloud-based solutions in the gaming industry, we would love to hear from you!
ABOUT US
At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.
Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.
Longevity Opportunity Vision Enjoy the game!
RESPONSIBILITIES
- Ensure the quality and performance of cloud gaming solutions for demos and partner launches.
- Support the onboarding process for partners and their games, ensuring seamless integration with Xsolla's systems.
- Troubleshoot technical issues related to cloud servers, network configurations, and other relevant services.
- Collaborate with internal teams to optimize processes and enhance the overall partner and user experience.
- Monitor system performance and proactively address potential issues to maintain uptime and performance standards.
- Stay updated on emerging cloud gaming technologies to contribute to continuous improvement efforts.
REQUIREMENTS
- Proven experience in cloud gaming support or a related technical field.
- Proficiency in troubleshooting cloud servers and associated services.
- Strong understanding of networking concepts, including latency, bandwidth, and connectivity optimization.
- Familiarity with cloud platforms such as AWS, Google Cloud, or Azure.
- Excellent communication skills, both verbal and written, to work effectively with partners and internal teams.
Don’t meet every requirement listed? Studies show that women and people of color are less likely to apply for jobs when they don’t meet every requirement. At Xsolla, we are committed to building a diverse and inclusive community, so if you think you could be amazing in this role, even without all the listed qualifications, please apply! You may be exactly who we didn’t even know we need.
Benefits:
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
Equal Employment Opportunity Statement:
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.
We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration:
We will conduct a background check that may include the following:
Criminal history check
Employment verification
Education verification
Credit history check
Relevance to Job Responsibilities:
The background check is relevant to this position because of the following role responsibilities:
Working with vulnerable populations
Handling sensitive financial information/managing budgets/accessing funds
Accessing confidential company data
Ensuring compliance with regulatory requirements
Rights Under the Fair Chance Act:
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
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About The Company
Xsolla's video game business engine helps game developers and publishers operate more efficiently and sell more games. Serving only the video game industry, Xsolla caters to businesses from indie to enterprise, with solutions that solve the complexities of distribution, marketing, and monetization so developers, publishers, and platform partners. Our goal is to increase your audience, sales and revenue.
Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation.
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