Cloud Support Engineer

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

About the job:

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find SS&C, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Team:

Join a rapidly growing SaaS (Software as a Service) AWS hosting team within a large global software company. Our SaaS solution is hosted on AWS for a market leading Intelligent Automation [BPM; DA; RPA] provider for complex, highly regulated business in the banking financial services, insurance, and healthcare industries worldwide.

Role:

We are seeking a highly motivated and customer-focused Cloud Support Engineer to join our team. This role requires a strong technical foundation in cloud infrastructure and platforms, good communication skills, and a passion for solving complex technical problems. The ideal candidate will thrive in a fast-paced environment, be able to quickly learn and adapt to new technologies and have a demonstrated ability to build rapport with clients while providing effective solutions.

Job Responsibilities:

• Applies modern product support practices, under a moderate level of guidance and direction, to troubleshoot complex technical problems; leveraging knowledge of cloud infrastructure, networking, operating systems, and databases.

• Serve as the primary point of contact for clients, building strong relationships through clear and effective communication.

• Collaborates with clients, project teams, and product development to enable informed, consistent and timely support of our cloud infrastructures, with opportunity to grow into operational aspects of our cloud hosted systems and infrastructures.

• Contributes to ongoing continuous improvement programs to drive efficiencies and leverage the latest technologies and techniques to deliver the best service to our clients.

• Works flexible hours within a hybrid or remote working environment.

• Provides Level 1 support as part of an on-call roster with all members of the team.

Why Join Us?

• We are a small expanding team transitioning from start-up into a fully scalable operating model within a large global software organisation. Therefore, all team members have an ongoing opportunity and responsibility to help shape and direct the offering and working practices.

• You will work in a dynamic team committed to leveraging the latest tools and techniques, therefore we promote time and ownership to R&D initiatives to improve the solution.

• Training is provided in all aspects of the role with an emphasis on becoming AWS Certified.

• Opportunities to progress within a growing team into lead and specialised domain level positions, while the organisation enables worldwide opportunities, such as consultancy, development, IT or presales.

• Collaborative and supportive working environment.

• Opportunity to travel and attend conferences.

• Joining other Thai members as part of a fully integrated multi-regional team.

Qualifications:

Technical Skills

• 3+ years’ experience with technical support and/or operations of cloud systems.

• Knowledgeable in Cloud Services (AWS, Azure, Google Cloud etc.).

• Experience in Infrastructure and Platform as a Service environments.

• Cloud monitoring, maintenance and troubleshooting skills.

• Understanding of Cloud Infrastructures and support tooling.

• Working knowledge in operational & support practices.

Soft Skills

• An aptitude for problem solving and analytical skills.

• Good team player who contributes and collaborates with ideas and solutions.

• Capable of self-motivation and direction, able to work flexibly with minimal guidance.

• Willingness to continually learn and adopt new skills and technologies.

• Good client facing and communication skills.

Advantageous, but not a must

• AWS Certified.

• Cloud hosted application troubleshooting skills.

• Linux administration ability.

• Understanding of BPM/Intelligent Automation software.

• Familiarity with ITIL or other IT service management frameworks.

• Experience in a ticket management tool e.g., ServiceNow, Freshdesk and Jira.

• IaC and configuration management experience e.g., Terraform.

Benefits:

• Competitive salary and benefits package.

• Opportunity to work with cutting-edge cloud technologies in a client-facing role.

• Extensive training and development opportunities to enhance your technical and communication skills.

Note:
This role requires working on a rotating shift schedule, including nights and weekends, to provide 24/7 support.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.