This role is a Cloud Technical Solutions Engineer, Workspace, focusing on providing customer support and technical expertise for Google Workspace. Responsibilities include managing customer issues, diagnosing problems, implementing new investigation tools, understanding Google's product technology and architectures, troubleshooting and resolving customer-reported issues, serving as a consultant for internal stakeholders, working as part of a global 24-hour support team, understanding customer needs and advocating for them with cross-functional teams. The position requires fluency in English and Japanese, experience in code debugging (Java, C, C++, Python, JavaScript), troubleshooting skills, and the ability to work non-standard hours.