Consultant

Job description:

Roles and Responsibility:

• Perform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations using Service Now technical best practices and solution should be ACE aligned
  
• Obtain and analyze business requirements and document technical solutions
  
• Develop, design and rollout new application modules, workflows and catalog requests
  
• Research new functionality and recommend solutions that deliver customer value
  
• Design and delivery of technical solutions based on the ServiceNow platform
  
• Leadership skills in technical initiatives, Generating detailed solution documentation
  
• Communications that clearly articulate solutions and the ability to perform demonstrations in front of customer
  
• 10+ years of experience supporting the implementation, administration, configuration, Upgrade and/or development of the Service Now tool, Should have worked on Web Services Integration (SOAP, REST)
  
• Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
  
• ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change and Service Catalog
  
• System/Process Automation (Orchestration) experience, Experience with working or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XML, Jelly
  
• ServiceNow Certified Implementation Specialist or similar certification preferred.
  
• Strong understanding of ServiceNow platform architecture, including modules such as IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).
  
• Proficiency in JavaScript, XML, HTML, CSS, and other web technologies.
  
• Experience with ServiceNow integrations using REST, SOAP, and MID Server.
  
• Design and architect ServiceNow solutions, including configuration, customization, and integration with other systems
  Mandatory Certifications
  
• CIS ITSM, CIS ITOM, CIS HRSD,CIS FSM
  
• Certified Application Developer
  
• Eligible candidate for CTA and CMA ServiceNow certifications
  Disclaimer
  HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
  Compensation and Benefits
  A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.