Consultant

1 Month ago • 7-8 Years

Job Summary

Job Description

We are looking for a skilled ServiceNow SPM Developer with deep knowledge of the ServiceNow Strategic Portfolio Management suite, including Project Portfolio Management (PPM), Demand Management, Resource Management, APM, and Agile/SAFe. The role involves designing, configuring, and implementing SPM modules, customizing the suite using Flow Designer, Script Includes, Business Rules, UI Policies, and UI Actions. You will develop custom dashboards and performance analytics, collaborate with stakeholders, integrate SPM with other modules and tools, support Agile Delivery and SAFe practices, perform code reviews, troubleshoot issues, and provide technical documentation. The ideal candidate should have 7-8 years of ServiceNow development experience, with at least 3-4 years focused on SPM/ITBM, strong scripting skills, and familiarity with Performance Analytics, reporting, dashboards, and integrations.

Must have:

7-8 years ServiceNow development
3-4 years ServiceNow SPM/ITBM
Strong expertise in PPM, APM, Agile
ServiceNow scripting (JavaScript, Glide APIs)
Good understanding of CMDB integration
Familiarity with Performance Analytics
Knowledge of Agile/SAFe in ServiceNow
Experience with Integration Hub, REST APIs
Strong communication skills

Good to have:

Exposure to ITSM, IRM, or HAM/SAM
Experience in large enterprises
ITIL, PMP, or Agile/SAFe certification
ServiceNow CAD certification
ServiceNow SPM Fundamentals/Implementation Specialist

Perks:

Adhere to quality standards
Ensure positive customer experience
Contribute to service improvement
Independently resolve tickets
Meet SLA for ticket volume and time
Provide L3 support
Incident & problem management
Knowledge base update & management
Training freshers
Coaching analysts
Participation in hiring drives

6 skills required

6 skills required for this role

Add these skills to join the top 1% applicants for this job

team-management

performance-analysis

cad-computer-aided-design

agile-development

regression-testing

javascript

Job Details

Job description:

SPM Job Summary:We are seeking a highly skilled and experienced ServiceNow SPM Developer to join our team. The ideal candidate should have a deep understanding of the ServiceNow Strategic Portfolio Management (SPM) suite (formerly ITBM), including hands-on experience with modules like Project Portfolio Management (PPM), Demand Management, Resource Management, APM, and Agile/SAFe frameworks. The role demands both strong technical capabilities and the ability to engage effectively with stakeholders.________________________________________Key Responsibilities: Design, configure, and implement ServiceNow SPM modules including PPM, APM, Demand, and Resource Management. Customize and enhance the SPM suite using Flow Designer, Script Includes, Business Rules, UI Policies, and UI Actions. Develop custom dashboards, performance analytics, and reporting to support portfolio visibility and decision-making. Collaborate with business stakeholders to gather and analyze requirements and translate them into ServiceNow solutions. Integrate SPM with other ServiceNow modules like ITSM, CMDB, and third-party tools. Support Agile Delivery and SAFe practices within ServiceNow using Agile/DevOps modules. Perform code reviews and ensure adherence to best practices and coding standards. Troubleshoot and resolve technical issues and defects within the SPM suite. Support testing activities including unit testing, UAT, and regression testing. Provide technical documentation and knowledge transfer to internal teams.________________________________________Required Skills & Experience: 7 8 years of overall experience in ServiceNow platform development. Minimum 3 4 years of hands-on experience with ServiceNow SPM / ITBM. Strong expertise in Project Portfolio Management (PPM), Application Portfolio Management (APM), and Agile modules. Experience with ServiceNow scripting (JavaScript, Glide APIs). Good understanding of CMDB and integration with SPM modules. Familiarity with Performance Analytics, Reporting, and Dashboards. Knowledge of Agile/SAFe implementation within ServiceNow. Experience with Integration Hub, REST APIs, and external integrations. Strong communication and stakeholder management skills. ServiceNow certifications (preferred):o Certified Application Developer (CAD)o SPM Fundamentals or Implementation Specialist________________________________________Nice to Have: Exposure to ServiceNow ITSM, IRM, or HAM/SAM modules. Experience working in large enterprise environments. Knowledge of ITIL, PMP, or Agile/SAFe certification.

To adhere to quality standards, regulatory requirements and company policies
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
To provide support for on call escalations /L3 level support and doing incident & problem management
Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.