Content Designer

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands.

We are seeking a Senior Content Designer for a financial services client. In this role, you will craft engaging content, design customer journeys, and deliver smooth, secure user experiences. Partnering closely with product, design, research, and technology teams, you’ll create customer-focused solutions that educate and inspire consumer banking clients. From initial concepts to product launch and beyond, you’ll support project objectives and ensure timely delivery through well-defined content strategies.

This is a six-month project opportunity with the potential to extend and convert. This is a hybrid role located in Plano, TX working 3 days/week in the office and 2 days/week remotely.

Content Designer Responsibilities: 

• Shape content design strategies and advocate for customers by partnering with Experience Design, Research, Product Management, and Engineering teams.
• Lead ideation, prototyping, and iterative development to address customer challenges and deliver user-centric solutions.
• Engage in customer research to gain insights into user needs and behaviors, working alongside Experience Researchers.
• Integrate various data sources (research, analytics) to inform content strategies.
• Develop content elements (e.g., UI language, product education) and manage content governance and approval processes.
• Present your work and explain content strategy and decisions to leadership.
• Contribute to content systems, including standards for voice, tone, messaging, and accessibility.

• Bachelor’s degree, bootcamp certification, or equivalent work experience.
• Self-motivated with the ability to plan, structure, and execute tasks independently, maintaining high-quality standards.
• Collaborative experience within design teams (Product Designers, UX Researchers, and Content Designers) and cross-functional work with Product Managers and Engineers.
• Advanced UX Writing and Information Architecture skills; intermediate skills in User Research, Interaction Design, and Visual UI Design.
• Proficiency in brand and copy standards, including voice, tone, and style.
• Strong presentation skills for sharing work with cross-functional Directors.
• Excellent knowledge of English grammar, spelling, punctuation, and usage.

• Strong advocate for Accessibility Guidelines and Inclusive Design.
• Proven success in delivering digital products using user-centered design principles and data-driven impact measurement.
• Familiarity with compliance processes, including legal and accessibility reviews.
• Experience leveraging business and product strategies to drive successful design outcomes.

Perks & Benefits: 

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k Program
• Commuter Benefit
• eLearning
• Education Reimbursement
• Ongoing Training & Development
• *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.

To learn more about this Content Designer opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.

Employer Details:

• Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
• Onward Search is a drug-free workplace.
• Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.