Courier Management Assistant Manager

6 Days ago • 1-2 Years

About the job

Summary_{By Outscal}

Ninja Van is seeking a Courier Management Assistant Manager to oversee last-mile operations. The ideal candidate will have 1-2 years of experience in logistics, strong communication skills, and proficiency in data analysis. Experience in managing multiple stakeholders and regions is crucial.

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Responsibilities

Ensure Last Mile courier operational activity runs according to SLA
Create SOP and/or WI as guidance for Courier in their daily operation process
Analyze problems and initiate solution on Last Mile process in specific area based on needs from ground
Ensure the initiative can be accomplished on time, effective and scalable
Runs BAU such as reporting or monitoring on Last Mile process
Responsible to Improving the Rider and Driver Quality and Decrease Quality Recovery
Minimizing the number of failed delivery within the Last Mile activity to ensure the quality of delivery services based on company needed
Providing the analytics and reporting about daily operation in Last Mile to minimize Last Mile CPP (Cost Per Parcel)
Create boosting initiative to increase courier (rider and driver) productivity to optimal level

Requirements

Bachelor’s degree or Master Degree from any Management, Industrial Engineering, or Supply Chain
1 - 2 year experience in logistic operations, last mile delivery, or 3PL
Experience in managing multiple stakeholder and region
Exceptional communication skill and interpersonal skill
Familiar on Spreadsheet, Excel, or Ms Office tools
Able manage multiple stakeholder
Have strong communication and interpersonal skill
Willing to travel across region if needed

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