Customer Experience Advisor - Danish Market

6 Months ago • All levels

Job Summary

Job Description

LeoVegas is seeking a Customer Experience Advisor fluent in Danish to provide exceptional service to customers via email and live chat. Responsibilities include clear communication, effective problem-solving, addressing complaints with empathy, and adhering to company policies. Collaboration with other teams (Payments, Fraud, Safer Gambling, CRM) is also part of the role. The position involves various shift patterns, including day and night shifts, operating 365 days a year. Previous experience in the gambling industry is desirable but not essential. The ideal candidate will be dedicated, passionate, customer-focused, and a self-motivated team player.
Must have:
  • Fluent in Danish
  • Excellent communication skills
  • Strong organizational skills
  • Problem-solving abilities
  • Customer focus
Good to have:
  • Experience in gambling industry
Perks:
  • Hybrid work policy
  • 4 weeks of Workation
  • Well-being allowance
  • Private health insurance
  • Retailer, gym, bar & restaurant discounts
  • Employee assistance program
  • Relocation package (for non-Malta residents)

Job Details

Description

Position at LeoVegas Group

ABOUT THE ROLE               
     
Are you dedicated, passionate, and customer-focused? Do you thrive in dynamic environments where no two days are the same? LeoVegas is on the hunt for enthusiastic individuals to become the welcoming face and voice whilst providing exceptional service to our valued customers.
As a Customer Experience Advisor, you'll be at the heart of the action, engaging with customers via email and live chat to ensure their experience with us is nothing short of fantastic. You'll also have the chance to collaborate with our talented teams in Payments, Fraud, Safer Gambling, and CRM, making every day an opportunity to learn and grow.
Our operations run 365 days a year, featuring a variety of shift patterns to fit different lifestyles, including day and night shifts. We value our team's well-being and will discuss specific shift details during the interview process.
Join us at LeoVegas, where you'll be a key player in delivering excellent customer experiences and be part of a vibrant, supportive team. Take the leap and embark on an exciting career journey with us!
        
YOU WILL BE RESPONSIBLE FOR:              
  • Clear and concise communication to our customers via live chat, email and phone.         
  • Listening to customer inquiries and resolving problems effectively whilst adhering to policies and procedures.           
  • Addressing customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.           
OUR SUCCESSFUL CANDIDATE WILL HAVE:                        
  • An ability to work independently while contributing to the wider team and our culture
  • Fluent in Danish
  • Enthusiasm and be a self-motivated team player
  • Excellent oral and written communication skills
  • Strong organisational and time management abilities
  • Previous experience in the gambling industry is desirable but not essential, as we prioritise providing a superior customer experience
         
WHO ARE WE?               
             
At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices world-wide.   
BENEFITS      
     
  • Hybrid work policy     
  • 4 weeks of Workation (T&C apply)     
  • Well-being allowance to support your active lifestyle     
  • Private health insurance     
  • Discounts across a range of retailers, gyms, bars & restaurants     
  • We offer an employee assistance program that can provide help and guidance during challenging moments.     
  • For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.     
     
      
JOIN US!      
In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!      
Would you be a good fit for the Leo Pride - give us a roar!
  
   

Similar Jobs

Dialpad AI - Senior Analyst, Netsuite Order Management

Dialpad AI

Pasig, Metro Manila, Philippines (On-Site)
1 Month ago
Optiv - Associate Analyst - SOC

Optiv

Bengaluru, Karnataka, India (On-Site)
4 Weeks ago
Fox Factory - Inside Sales Representative

Fox Factory

Baton Rouge, Louisiana, United States (On-Site)
1 Month ago
Remote - Payroll Risk & Compliance Expert

Remote

(Remote)
1 Month ago
Haleon - Utilities/Facilities Engineer

Haleon

Lincoln, Nebraska, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Milestone - Channel Business Manager

Milestone

Sacramento, California, United States (On-Site)
1 Month ago
WebTech Corporation - Purchasing Officer

WebTech Corporation

Keysborough, Victoria, Australia (On-Site)
1 Month ago
N-ix - Middle/Senior 3D artist

N-ix

Ukraine (Remote)
4 Weeks ago
Ansys - Administrative Assistant II

Ansys

Tokyo, Japan (On-Site)
1 Month ago
Inveniolsi - SAP Testing Consultant

Inveniolsi

Safut, Al Balqa, Jordan (On-Site)
1 Month ago
endava - Senior DevOps Consultant

endava

Bogotá, Bogota, Colombia (On-Site)
4 Weeks ago
Neolytix - Customer Success Manager

Neolytix

Chicago, Illinois, United States (On-Site)
1 Month ago
IGT - Software Engineer (Dev) III

IGT

Reno, Nevada, United States (On-Site)
1 Month ago
Games For Love - Project Manager for League of Pros Cause Jam

Games For Love

Lynnwood, Washington, United States (Remote)
1 Year ago
Glean - Business Development Representative (EMEA shift hours)

Glean

Bengaluru, Karnataka, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Sliema, Malta

Rhino Entertainment Group - Commercial Manager

Rhino Entertainment Group

Sliema, Malta (Hybrid)
1 Month ago
Evolution  - Audio Specialist

Evolution

Birkirkara, Malta (On-Site)
3 Weeks ago
LeoVegas - Business Analyst

LeoVegas

Sliema, Malta (Hybrid)
3 Months ago
ComeOn Group - AML Analyst

ComeOn Group

St. Julian's, Malta (Hybrid)
1 Month ago
Stake logic - Shuffler

Stake logic

Birkirkara, Malta (On-Site)
5 Months ago
Evolution  - Korean Speaking Game Presenter

Evolution

Birkirkara, Malta (On-Site)
11 Months ago
Evolution  - Regulatory Compliance Specialist

Evolution

St. Julian's, Malta (On-Site)
7 Months ago
LeoVegas - Quality Assurance Specialist - Danish Speaking

LeoVegas

Sliema, Malta (Hybrid)
3 Months ago
Betson Group - Accountant

Betson Group

Malta (Hybrid)
3 Weeks ago
Betson Group - Intern - Legal & Compliance

Betson Group

Malta (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Leeds, England, United Kingdom (Hybrid)

Leeds, England, United Kingdom (Hybrid)

Stockholm, Stockholm County, Sweden (On-Site)

Newcastle Upon Tyne, England, United Kingdom (On-Site)

Newcastle Upon Tyne, England, United Kingdom (On-Site)

Sliema, Malta (On-Site)

Sliema, Malta (On-Site)

Sliema, Malta (On-Site)

Sliema, Malta (Hybrid)

View All Jobs

Get notified when new jobs are added by LeoVegas

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug