Customer Experience Advisor - Danish Market

6 Months ago • All levels

Job Summary

Job Description

LeoVegas is seeking a Customer Experience Advisor fluent in Danish to provide exceptional service to customers via email and live chat. Responsibilities include clear communication, effective problem-solving, addressing complaints with empathy, and adhering to company policies. Collaboration with other teams (Payments, Fraud, Safer Gambling, CRM) is also part of the role. The position involves various shift patterns, including day and night shifts, operating 365 days a year. Previous experience in the gambling industry is desirable but not essential. The ideal candidate will be dedicated, passionate, customer-focused, and a self-motivated team player.

Must have:

Fluent in Danish
Excellent communication skills
Strong organizational skills
Problem-solving abilities
Customer focus

Good to have:

Experience in gambling industry

Perks:

Hybrid work policy
4 weeks of Workation
Well-being allowance
Private health insurance
Retailer, gym, bar & restaurant discounts
Employee assistance program
Relocation package (for non-Malta residents)

5 skills required

5 skills required for this role

Add these skills to join the top 1% applicants for this job

timeline-management

communication

team-player

game-texts

agile-development

Job Details

Description

Position at LeoVegas Group

ABOUT THE ROLE

Are you dedicated, passionate, and customer-focused? Do you thrive in dynamic environments where no two days are the same? LeoVegas is on the hunt for enthusiastic individuals to become the welcoming face and voice whilst providing exceptional service to our valued customers.

As a Customer Experience Advisor, you'll be at the heart of the action, engaging with customers via email and live chat to ensure their experience with us is nothing short of fantastic. You'll also have the chance to collaborate with our talented teams in Payments, Fraud, Safer Gambling, and CRM, making every day an opportunity to learn and grow.

Our operations run 365 days a year, featuring a variety of shift patterns to fit different lifestyles, including day and night shifts. We value our team's well-being and will discuss specific shift details during the interview process.

Join us at LeoVegas, where you'll be a key player in delivering excellent customer experiences and be part of a vibrant, supportive team. Take the leap and embark on an exciting career journey with us!

YOU WILL BE RESPONSIBLE FOR:

Clear and concise communication to our customers via live chat, email and phone.
Listening to customer inquiries and resolving problems effectively whilst adhering to policies and procedures.
Addressing customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.

OUR SUCCESSFUL CANDIDATE WILL HAVE:

An ability to work independently while contributing to the wider team and our culture
Fluent in Danish
Enthusiasm and be a self-motivated team player
Excellent oral and written communication skills
Strong organisational and time management abilities
Previous experience in the gambling industry is desirable but not essential, as we prioritise providing a superior customer experience

WHO ARE WE?

At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices world-wide.

BENEFITS

Hybrid work policy

4 weeks of Workation (T&C apply)
Well-being allowance to support your active lifestyle
Private health insurance
Discounts across a range of retailers, gyms, bars & restaurants
We offer an employee assistance program that can provide help and guidance during challenging moments.
For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.

JOIN US!

In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!

Would you be a good fit for the Leo Pride - give us a roar!