Customer Experience Advisor - UK Sports

Description

• Engaging with customers professionally and efficiently through live chat, email, and phone, ensuring clear and concise communication at all times.
• Proactively addressing customer inquiries and challenges, providing effective resolutions while adhering to company policies and procedures.
• Handling customer complaints with professionalism, empathy, and patience, focusing on transforming challenging situations into positive outcomes and reinforcing customer satisfaction.

• The ability to work independently while actively contributing to team success and fostering a positive workplace culture.
• Enthusiasm and be a self-motivated team player with a proactive attitude.
• Exceptional oral and written communication skills, with a focus on clarity and professionalism.
• Strong organisational and time management skills, ensuring efficiency and effectiveness in a dynamic environment.
• Previous experience in the gambling industry is advantageous but not essential, as our primary focus is on delivering an exceptional customer experience.

• Hybrid work policy
• 4 weeks of Workation (T&C apply)
• 28 days paid leave + public/bank holidays in England
• Matched pension contributions up to 6%
• BUPA healthcare which covers pre-existing conditions plus a cash-back plan to support with dental, optical & other treatments
• 250 GBP  wellness contribution annually  (T&C apply)
• Free onsite parking and complimentary snacks and drinks. We also serve breakfast on Mondays and lunch on Fridays. 
• Team and office social events throughout the year, which also include a quarterly team budget
• Enhanced parental leave