Customer Experience Consultant – FMCG & Reefer

At Maersk, we have ambitious plans. Our goal is to become the global leader in integrated logistics, providing a seamless end-to-end service that simplifies and enhances daily trade. With over 100,000 employees across 130 countries, we are united in shaping the future of global trade and logistics. Join us as we leverage cutting-edge technologies and unlock global opportunities. Together, let’s navigate towards a brighter, more sustainable future with Maersk.

We offer

At Maersk, we value diversity, collaboration, and continuous learning. We strive to ensure that our workforce reflects and understands the customers we serve. With a global team of over 100,000 employees in 130 countries, we are committed to shaping the future of global trade and logistics. Be a part of our international team!

Key responsibilities

• Arrange the schedule of container deliveries to the site.
• Coordinate bookings with the Intermodal Team for tabs securing and truck reservations.
• Secure and validate the completeness and accuracy of shipping documents and permits from Customers or Suppliers, including PRE-ALERT soft/scanned and original hard documents as per the agreed timeline.
• Provide timely shipping documents to Operations for lodgment, CRO and gate-pass, Finance for billing, Billing party for payment to Suppliers, and Customer for record-keeping compliance.
• Track shipments – departure from POL, manifest validation, vessel arrival at POD, vessel berth, and container discharge movement - actual dates and lodgment.
• Monitor bookings and ensure valid rates and signed agreements prior to execution (end to end, including ocean, trucking, and customs brokerage).
• Monitor and respond promptly to issues encountered during container delivery up to empty return.
• Oversee timely billing of Ocean and MLSPI, validate incidental costs contracted, and manage accruals.
• Comply with Customer reports/reporting within agreed lead-time.
• Manage day-to-day import & export shipments operation, overseeing awarded lanes PH ports bound to Customer warehouse.
• Resolve issues that may arise during execution.
• Meet KPIs to avoid or mitigate costs for incidentals and attend to Customer operational concerns through regular meetings and team huddles

We’re looking for

• Bachelor’s degree in supply chain management, Logistics or relevant discipline
• Working experience and/or knowledge in supply chain logistics, Import or Export matter
• Experienced individual contributors with robust technical or practical knowledge in customer service or logistics
• Individuals work independently and apply standards yet can also make departures from established processes to resolve problems.
• Knowledge in Excel and other MS Tools.
• Advance English skills

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.