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Customer Learning Lead, Cloud Learning Services

Customer Learning Lead, Cloud Learning Services

1 Month ago • 6-11 Years • Business Development

About the job

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Job Description

The Customer Learning Lead, Cloud Learning Services, plays a crucial role in ensuring Google Cloud customers maximize their product usage. Responsibilities encompass structuring learning programs and proposals, managing partners, delivering monthly reviews to VP+ level stakeholders, and collaborating with internal teams (sales, professional services, etc.). This role demands building and maintaining executive-level customer relationships, closing complex agreements, and leading regional training strategies. The position involves managing the learning services business process, forecasting, and driving customer use cases from lead to delivery. Working with GCP authorized training partners and providing updates to field sales and professional services teams are also key responsibilities.

Must have:

Bachelor's degree or equivalent experience
6+ years in training, sales, client management, or professional services
Experience driving customer digital transformations using cloud solutions
Managing agreements across various teams
Building and leading regional training strategy
Managing learning services business process and forecasting

Good to have:

5 years experience navigating customer organizational structures
Experience writing and discussing agreement documents
Experience with industry standard financial concepts and metrics
Experience in account/project management

Perks:

Bonus
Equity
Benefits

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
6 years of experience in training, sales, client management or in a professional services role interfacing with CxO levels.
Experience driving customer digital transformations using cloud-based solutions (e.g. IaaS/PaaS), as well as managing agreements across developers, sales, support, professional services, and distributed teams.

Preferred qualifications:

5 years of experience navigating customer organizational structures, developing and selling services solutions, and on-time delivery.
Experience writing and discussing agreement documents and proposal documents for professional services engagements.
Experience with industry standard financial concepts and metrics.
Experience in account/project management and a customer-facing role, leading enterprise customers through business or technology transformations.

About the job

This position is part of Cloud Learning Services (CLS). The mission of CLS is to ensure that our customers and partners get the most out of the Google Cloud offering, whether that be Google Cloud or Google Workspace. The training team is responsible for developing, delivering, and evaluating training that enables our customers and partners to effectively and impactfully use our products and solution offerings.

In this role, your responsibilities will include structuring learning programs and proposals, managing partners, and delivering monthly reviews to internal stakeholders (VP+). You will work closely with many other internal teams, including teams from the wider training organization such as the training operations team, Pursuit leads, local marketing, sales, professional services, and partner teams to drive the success of the business.

You'll build, foster, and manage customer relationships at executive level, building trust and helping closing complex agreements.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $129,000-$191,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

Build and lead regional training strategy for campaigns, learners, business, and bookings.
Manage the learning services business process and forecasting, taking customer use cases from lead through to delivery and utilization of sold learning packages.
Collaborate with Sales and Customer Developers to capture customer use cases, requirements, develop a training strategy for individual accounts, and act as the point of contact for training.
Work with external Google Cloud Platform (GCP) authorized training partners in a presales capacity as needed. Build a trusted relationship with customers early in the business cycle of large agreements.
Provide updates to the Field Sales team and Professional Services team.

View Full Job Description

$129.0K - $191.0K/yr (Outscal est.)

$160.0K/yr avg.

Worldwide

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.