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Customer Service (Arabic Speaker)

Jakarta, Indonesia (On-site)

Customer Service (Arabic Speaker)

46 Minutes ago • All levels • Operations

About the job

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Job Description

Serve as a front-line customer service representative for the MENA region, troubleshooting technical and other issues for players. Respond promptly and accurately to gamer inquiries using a ticketing system. Effectively communicate player issues to the MENA operations team, ensuring context is maintained. The role requires fluency in Arabic and strong written and verbal communication skills in Bahasa or English. A passion for gaming and knowledge of the Indonesian gaming industry is essential. Familiarity with customer service tools like Zendesk is a plus. This is a 6-month contract position based in South Jakarta, requiring weekend shift work.

Must have:

Fluency in Arabic
Excellent communication (Bahasa/English)
Gaming knowledge (Indonesia)
Troubleshooting skills
Ticketing system proficiency

Good to have:

Zendesk knowledge
Customer service experience
Diploma/Bachelor's degree

Job Description

Serve as front-line officers to troubleshoot technical and other issues for our players for MENA region
Tend to gamers’ inquiries promptly and accurately using the ticketing system
Able to comprehend players’ issues and explain properly without losing the context to our MENA operations team

Job Requirements

Minimum a Diploma or Bachelor’s degree from any field (having experience in customer service or relevant roles would be highly preferred)
High fluency in Arabic is a must
Excellent written and verbal communication skills in Bahasa or English
Highly passionate about games with a good knowledge of the gaming industry in Indonesia
Having basic Customer Service tool knowledge like Zendesk will be a bonus point
Able to work on weekends on a shifting basis
Willing to work under 6 months contract, in our office at South Jakarta

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About The Company

Garena

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Garena is a leading global online games developer and publisher. Free Fire, its self-developed mobile battle royale title, was the most downloaded mobile game in the world in 2019, 2020, and 2021, according to data.ai, previously known as App Annie.

Garena is run by passionate gamers and has a unique understanding of what gamers want. It exclusively licenses and publishes hit titles from global partners – such as Arena of Valor and Call of Duty: Mobile – in selected markets globally. Garena champions social and entertainment experiences through games, enabling its communities to engage and interact. Garena is also a leading esports organiser and hosts some of the world’s biggest esports events.

Garena is a part of Sea Limited (NYSE:SE), a leading global consumer internet company. In addition to Garena, Sea’s other core businesses include its e-commerce arm, Shopee, and digital financial services arm, SeaMoney. Sea’s mission is to better the lives of consumers and small businesses with technology