Customer Service (Arabic Speaker)
Job Summary
Job Description
Serve as a front-line customer service representative for the MENA region, troubleshooting technical and other issues for players. Respond promptly and accurately to gamer inquiries using a ticketing system. Effectively communicate player issues to the MENA operations team, ensuring context is maintained. The role requires fluency in Arabic and strong written and verbal communication skills in Bahasa or English. A passion for gaming and knowledge of the Indonesian gaming industry is essential. Familiarity with customer service tools like Zendesk is a plus. This is a 6-month contract position based in South Jakarta, requiring weekend shift work.
Must have:
- Fluency in Arabic
- Excellent communication (Bahasa/English)
- Gaming knowledge (Indonesia)
- Troubleshooting skills
- Ticketing system proficiency
Good to have:
- Zendesk knowledge
- Customer service experience
- Diploma/Bachelor's degree
1 skill required
Job Details
Job Description
- Serve as front-line officers to troubleshoot technical and other issues for our players for MENA region
- Tend to gamers’ inquiries promptly and accurately using the ticketing system
- Able to comprehend players’ issues and explain properly without losing the context to our MENA operations team
Job Requirements
- Minimum a Diploma or Bachelor’s degree from any field (having experience in customer service or relevant roles would be highly preferred)
- High fluency in Arabic is a must
- Excellent written and verbal communication skills in Bahasa or English
- Highly passionate about games with a good knowledge of the gaming industry in Indonesia
- Having basic Customer Service tool knowledge like Zendesk will be a bonus point
- Able to work on weekends on a shifting basis
- Willing to work under 6 months contract, in our office at South Jakarta
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