Auto Dialer System Admin
Job Summary
Job Description
As an Auto Dialer System Admin, you will be responsible for configuring and maintaining the collections dialer system, ensuring it aligns with organizational policies and strategies. You will also manage user accounts, troubleshoot issues, and provide performance reports. This role requires strong problem-solving skills, communication skills, and a basic understanding of database management and reporting tools. You will be required to work on weekends and holidays as needed.
Must have:
- Bachelor's Degree in computer science or related discipline
- Proficiency in collection dialer system
- Strong problem-solving skills
- Good communication skills
- Basic knowledge of database management and reporting tools
2 skills required
Job Details
What You Will Do
- System Configuration: Set up and configure the collections dialer system to align with organizational policies and strategies.
- User Management: Create, modify, and delete user accounts in the dialer system, ensuring appropriate access levels and permissions.
- Support and Collaboration: Provide troubleshooting or gather any issues that arise from collection operational and quick pass on the issue to developer to get quick resolutions.
- Reporting : Additionally, Provides daily/weekly/monthly reports on auto dialer performance in a timely and accurate
What You Will Need
- Minimum a Bachelor's Degree in computer science or related discipline
- Or at least have 1 years of experience as system admin in Collections team in banking/fintech/startup
- Proficiency in collection dialer system.
- Strong problem-solving skills to address system issues.
- Good communication skills. This will be needed when communicating with the MIS team, collection agent/TL and vendors.
- Basic knowledge of database management and reporting tools.
- Available to work on weekends and holidays as needed, should the collection team require support on those days
About The Team
1. Financial services platform is Gojek’s financial services arm, working to provide responsible & sustainable financial services to Gojek's three main segments: consumers, merchant-partners, and driver-partners. Our team operates with the fundamental belief that financial inclusion can unlock the doors to a better quality life, both in the present as well as in the long term. With our "user first" mindset, we aim to transform the financial services sector in Southeast Asia, starting with Indonesia.
2. Our Data team, a financial data services sub-pod, is an established family with members stationed across Jakarta, India, and Singapore. We’re in charge of running hundreds of instances and deployments across all of our payment products, directly impacting millions of users every single day. Most recently, our team has built products that reduce the overall time to model, curate, and access data, streamlining our efficiency and internal processes significantly. In the coming year, in light of our new GoTo collaboration, we have exciting plans to scale up our team in efforts to field the massive growth of our data pool.
About The Team
1. Financial services platform is Gojek’s financial services arm, working to provide responsible & sustainable financial services to Gojek's three main segments: consumers, merchant-partners, and driver-partners. Our team operates with the fundamental belief that financial inclusion can unlock the doors to a better quality life, both in the present as well as in the long term. With our "user first" mindset, we aim to transform the financial services sector in Southeast Asia, starting with Indonesia.
2. Our Data team, a financial data services sub-pod, is an established family with members stationed across Jakarta, India, and Singapore. We’re in charge of running hundreds of instances and deployments across all of our payment products, directly impacting millions of users every single day. Most recently, our team has built products that reduce the overall time to model, curate, and access data, streamlining our efficiency and internal processes significantly. In the coming year, in light of our new GoTo collaboration, we have exciting plans to scale up our team in efforts to field the massive growth of our data pool.
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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