Customer Value Director (WEST)

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 

This role is responsible for managing strategic customer relationships post-go-live, ensuring measurable success, retention, and growth across Coupa’s platform. The ideal candidate brings deep P2P or S2C domain expertise, combined with strong executive engagement skills and a proven ability to lead value-based conversations that influence outcomes. They will drive customer value by executing tailored success plans, coordinating cross-functional teams, and delivering impactful business reviews. Strong communication, project management, and analytical capabilities are essential to proactively identify opportunities, manage expectations, and expand solution adoption. With an entrepreneurial mindset and SaaS background, this leader serves as a trusted advisor, aligning customer goals with Coupa’s evolving capabilities.

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