Demand Planner

Job Description:

Demand Planner

Crewe, Cheshire - onsite

Are you looking for an exciting career in the technology industry?

Welcome to Likewize - the market leader and one of the fastest growing companies in insurance, repair, sustainability and technology platforms!

Imagine being part of a team that keeps the digital world running. At Likewize, that's exactly what we do. We're the heroes behind the scenes, making sure technology always works - no matter what.

What makes us special?

• We offer the most comprehensive protection against any kind of technological disruption.

• Lost, stolen, damaged or complicated - we have the solution.

• We serve one billion customers worldwide for the biggest brands, telcos and banks.

• We solve 250 million technology problems a year in over 30 countries.

• We work with global giants in the technology industry

• At Likewize, you will help shape the future of technology. You will be part of a dynamic team that develops innovative solutions for insurance, warranty, repairs, trade-ins, recycling and premium tech support.

Position Summary

As a Demand Planner, your primary focus will be ensuring that stock levels are in accordance with the overall supply plan for our key UK clients. The demand planning team are dedicated to ensuring enough stock is available to support the customer requirements.

Primary Responsibilities

• Plan and manage demand based on channel forecasts utilising various tools/methods.

• Provide purchasing recommendations in line with agreed vendor lead times.

• Take part in weekly stock reviews as a team to maintain overall stock levels within demand planning.

• In addition to forward planning, there will be a requirement to deal with immediate bespoke requirements that require a fast turnaround.

• Build and maintain relationships with our internal stakeholders working closely with Finance, Sales & Operations teams to ensure that any issues are dealt with promptly and expeditiously to ensure the maximum customer satisfaction.

• Use Purchase Order reports to identify and professionally manage delayed orders.

• Create and continuously improve reporting for senior management that clearly shows the results of the Inventory & Demand Planning function against SLAs and budgets.

• Suggest additions to our systems and tools that will enhance both our profitability and our relationships with our clients and vendors.

• Proactively own and manage the movement of inventory held at Likewize’s DC to ensure optimum availability, whilst adhering to Likewize’s key performance metrics (including but not limited to DOS, Ageing, Provision) and adhering to specific vendor terms.

• Proactively own and manage OOS and over-stocks to within Likewize’s key performance metrics, whilst preventing the occurrence of over-ordering by ensuring the purchasing cycle marries up to the sales forecast cycle.

• Take ownership for driving proactive remedial action to mitigate inventory exposure for Likewize including the identification and resolution of potential future inventory issues, working with internal Sales and the Vendor directly.

• Ensure all system tools are maintained, particularly to coincide with new product launches and product obsolescence.

• Frequently liaise with other departments within the business to ensure that product information and potential issues are communicated and dealt with in a professional manner.

• Communicate expected forecasts to key stakeholders to assist in forward planning (Vendor CPFR).

• Respect the value of information by following Likewize's data protection / information security policies and procedures.

Requirements

You will need to be an excellent communicator for both our internal and external customers as well as be capable to work to deadlines and targets, you will also have:

• Desirable background in one or some of the mentioned areas -

• Purchasing / Order Replenishment / Inventory Management / Planning/ Sourcing.

• Good level of understanding of our customers and key partners.

• PC literate

• Excellent excel skills.

• Proven ability to create and foster strong working relationships.

• FMCG experience desirable. Excellent communication skills, both internal and external

What do we offer?

At Likewize, we care about you and your progression. We offer:

• A competitive salary and benefits package

• A supportive and collaborative culture

• A fun and dynamic work environment

• A range of learning and development opportunities

• Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption

• Access to a GP at any time, with prescriptions delivered to your home or work

• Enhanced Maternity, Paternity & Adoption

• My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases

• A fully paid Employee Assistance Programme

• Free onsite car parking

• Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave

Ensure Fairness & Embrace Differences

We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.

We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated – and are essential to our success.

We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodations during the application or interview process, please let us know — we’re here to help.