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Digital Marketing Strategist, Customer Success Acceleration (English, Spanish)

Digital Marketing Strategist, Customer Success Acceleration (English, Spanish)

1 Month ago • 2 Years + • Business Development

About the job

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communication

Job Description

This role involves collaborating with the sales team to grow customers, analyzing customer advertising activities and markets, crafting recommendations and solutions, and understanding client business models. You will shape business growth, provide excellent client service, and deliver market research and analysis. Responsibilities include collaborating with Account Managers/Account Executives, developing and applying market knowledge to solve client challenges, analyzing data to create insights, implementing and optimizing solutions, reporting on KPIs, and creating proposals. The ideal candidate will be fluent in English and Spanish, possess strong analytical skills, and have experience in customer support and stakeholder management. A background in online marketing strategy and digital advertising campaign management is preferred.

Must have:

Bachelor's degree or equivalent experience
2+ years customer support & stakeholder management
Fluent in English and Spanish
Data analysis & interpretation
Collaboration with sales teams
Solution creation & implementation

Good to have:

Online marketing strategy expertise
Digital advertising campaign management
Relationship building with key stakeholders
Narrative building using data & insights

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
2 years of experience in customer support and stakeholder management.
Ability to communicate in English and Spanish fluently to support client
relationship management in this region.

Preferred qualifications:

Knowledge of online marketing strategy and expertise in managing digital advertising campaigns with a focus on performance marketing.
Ability to build and maintain relationships with key stakeholders.
Ability to collect, analyze, and interpret data to derive actionable insights.
Ability to build narratives to influence clients utilizing data and insights.

About the job

In this role, you will collaborate with the sales team to grow customers, analyze customers advertising activities and the markets in which they operate, craft recommendations and solutions for our customers, and have an understanding of the market, industry, and business model of the companies you work with.

You will shape how new and existing businesses grow, provide Google-caliber client service, and deliver market research and analysis to our clients.

You'll anticipate how decisions are made, dedication to explore and uncover the business needs of our clients, and interpret how our range of product offerings can grow their business. Working with them, you will set the strategy for how their advertising can reach their audience.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

Responsibilities

Collaborate with Account Managers/Account Executives to determine the optimal support for the client portfolio.
Develop and apply knowledge of the market, industry, products, and tools in preparation to offer solutions for our clients' business challenges.
Analyze data and trends in order to create meaningful insights for clients.
Implement solutions, track performance, and optimize against advertiser goals.
Report on key performance indicators and value delivered for customers. Create proposals to represent solution design around client goals.

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About The Company

Google

1901 Active Jobs

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.