Director of Marketplace Operations

Scale is at the forefront of powering AI and LLMs across multiple industries. Our thesis is that to build exceptional LLMs you need exceptional human beings to train them. Humans are essential in providing the best training data for these models, and Scale operates the largest network of humans in the world to provide this training data.

As the Director of Marketplace Operations, you will be responsible for ensuring that the contributors on our tasking platform are matched efficiently based on their expertise. This is one of the most critical Operations leadership functions at the company. Our contributors include both domain experts (PhDs, Master’s students, etc.) and “generalists” (high-school or college grads).

The role involves a combination of strategic thinking, roll-up-your-sleeves operations, and engagement with our Contributors and Product, Engineering and Operations teams. You will be responsible for managing the end-to-end vision for ensuring our marketplace operates efficiently and effectively, minimizing downtime for contributors, maximizing productivity, and building the right incentive structures to scale our marketplace.

The ideal candidate is a scaled operations leader, technical and analytical, and is comfortable leading a team as well as driving performance and results under ambiguity.

Responsibilities:

• Develop a deep understanding of the relationship between contributor expertise and training needs for frontier AI models
• Drive standardization in incentive structures across different expertise tiers of contributors
• Lead a team of operations managers to manage the end-to-end contributor journey from skills verification to project matching
• Partner with Data, EPD and Delivery teams to drive the strategic vision and roadmap related to marketplace operations
• Own north-star metrics on marketplace supply and demand matching and incentives

Requirements:

• 8+ years of experience in operations or product leadership
• Strong technical background and problem solving capabilities
• Excellent communication and stakeholder management skills
• Experience leading and mentoring a team
• A high ownership individual who is comfortable navigating ambiguity
• A relentless attitude of testing and iterating

Nice to haves:

• Prior background managing successful marketplace platforms
• Prior background growing operations teams in fast-paced start-ups