Engineering Manager

1 Month ago • 2 Years +

Job Summary

Job Description

The Engineering Manager will be responsible for the reliability of the Sitecore CDP Platform. The role involves working closely with Engineering teams to ensure the platform is performant, scalable, resilient, observable, and available, as well as managing the incident resolution process. The Engineering Manager will also manage the resiliency backlog of the CDP and key projects such as integrating tooling with the global Sitecore operational model. They will improve the overall process and tooling of the operational parts of the platform.
Must have:
  • 2+ years experience on production software
  • 5+ years of software engineering experience

Job Details

About Us:     
Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com.  
Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and in over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.    
 
About the Role: 
We are looking for an Engineering Manager with ultimate responsibility for the reliability of the Sitecore CDP Platform. Your role will be in the heart of Production Software working closely with Engineering teams ensuring our platform is performant, scalable, resilient, observable and available while also managing the process of incident resolution and actions.  As a key product stakeholder, you will manage resiliency backlog of the CDP as well as key projects such as integrating the tooling with the global Sitecore operational model. You will be responsible to improve the overall process and tooling of the operational parts of the platform.
What You’ll Do:  
  • Provide management oversight and hands-on execution for the stability, scalability, performance and observability for production software for the Sitecore CDP Platform
  • Manage the production incident process from the point of incident creation to resolution and post-mortem ensuring the process is efficient, repeatable and measurably improving
  •  Work with engineering and operations to define and improve the internal SLO’s of the platform and how they are measured, working with the business to turn them into SLAs for the customers where applicable
  •  Proactively identify and tooling and process to improve the overall reliability, measuring yourself and the teams against key KPIs such as SLOs, incident reduction, time for resolution and an increase in observability in the platform
  •  Manage the reliability backlog, working with dev managers, QA and other product owners to ensure system reliability items get prioritised and executed to the benefit of the reliability of the platform
  •  Leverage your technical and SME skills to help implement operational excellence and best practices
  •  Work closely and collaboratively with Customer Success Support for reliability managing their demands
  •  Manage project initiatives such as migrating the CDP operational model to the Sitecore model.
What You Need to Succeed:   
  • A minimum of 2 years’ experience on production software in a development, leading or managerial role
  • Over 5 years of software engineering experience, building and maintaining scalable distributed systems with an understanding microservices and AWS
  •  A willingness to lead from the front and being ready to roll up your sleeves to tackle system reliability
  •  An ability to lead and make decisions calmly and under pressure even with the most ambiguous problems defining the way forward
  •  Ability to change the operational process for the better, bringing teams with you to make the changes happen
  •  Having a strong and proactive presence as well as stakeholder management is a must for this role
  •  Proven excellence in communication skills. With an ability to get your message to your teams and across the organisation you communicate transparently and effectively.
Why you should click ‘Apply’: 
  • Sales and Customer Success are the key to our success! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel It’s never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career. 
  • Great team and company culture! You can find out more about our company culture in the Sales and Customer Success team and our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.

Similar Jobs

Performio - Senior Software Engineer

Performio

Bengaluru, Karnataka, India (Hybrid)
6 Months ago
Drivetrain - SDE (Automation & Quality Focus)

Drivetrain

Kolkata, West Bengal, India (Remote)
9 Months ago
Electronic Arts - Senior Manager, Generative AI Software Engineering

Electronic Arts

Austin, Texas, United States (On-Site)
1 Month ago
Dream Sports - Software Development Engineer 2 - Backend

Dream Sports

Mumbai, Maharashtra, India (On-Site)
3 Weeks ago
Netflix - Software Engineer (L4) - Cloud Network Engineering

Netflix

United States (Remote)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Suki - Staff SDET

Suki

Bengaluru, Karnataka, India (Hybrid)
8 Months ago
PlayStation Global - Senior Manager, Software Engineering

PlayStation Global

Dublin, County Dublin, Ireland (On-Site)
2 Weeks ago
GoTo Group - Lead Software Engineer (IC)

GoTo Group

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Nagarro - Staff Engineer, Java Fullstack

Nagarro

India (Remote)
6 Months ago
Enphase Energy - Sr. Software Engineer - Enlighten Cloud Backend

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
3 Months ago
N-iX - Senior .NET Full Stack Engineer

N-iX

Poland (Hybrid)
2 Weeks ago
Britive - SOFTWARE ENGINEER

Britive

Bengaluru, Karnataka, India (Remote)
5 Months ago
Adobe - Senior Engineering Manager, Media Services & Storage

Adobe

New York, New York, United States (Remote)
1 Month ago
Lead venture - Software Engineer

Lead venture

Gurugram, Haryana, India (Hybrid)
1 Month ago
Warner Bros Games - Senior Software Engineer - Fullstack (AdTech Team)

Warner Bros Games

Pune, Maharashtra, India (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Dublin, County Dublin, Ireland

Google - Customer Growth Associate

Google

Dublin, County Dublin, Ireland (On-Site)
1 Week ago
Riot Games - Staff Software Engineer (Build Platforms) - VALORANT, Foundations

Riot Games

Dublin, County Dublin, Ireland (On-Site)
5 Months ago
Riot Games - QA Engineer - League of Legends (12 Month Contract)

Riot Games

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
Riot Games - Principal Software Engineer, Gameplay - Teamfight Tactics

Riot Games

Dublin, County Dublin, Ireland (On-Site)
5 Months ago
Google - Engineering Manager, WAN Core

Google

Dublin, County Dublin, Ireland (On-Site)
1 Week ago
Scopely - Senior Product Manager (Growth) - Star Trek Fleet Command

Scopely

Ireland (Remote)
2 Months ago
Google - Technical Program Manager, Fiber Capacity Delivery

Google

Dublin, County Dublin, Ireland (On-Site)
1 Week ago
Playrix - Strategic Sourcing Manager

Playrix

Ireland (Remote)
3 Months ago
Scopely - QA Director - Unannounced Project

Scopely

Dublin, County Dublin, Ireland (Hybrid)
4 Months ago
Playrix - Principal 2D Artist (Match-3)

Playrix

Ireland (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)

London, England, United Kingdom (On-Site)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)

View All Jobs

Get notified when new jobs are added by sitecore

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug