Associate Business Support Engineer
Job Summary
Job Description
The Associate Business Support Engineer will assist Sitecore Partners and Customers in resolving complex technical issues related to Sitecore products. This role involves troubleshooting product configurations, developing code examples, and modifying configurations. The engineer will communicate in writing with customers worldwide to help them achieve their business goals. This position offers opportunities for technical and personal growth. The role requires participation in a 24x7x365 shift coverage rotation, which includes late hours and weekends, as per the schedule. The work involves in-depth understanding of Sitecore products and working with clients to achieve desired outcomes.
Must have:
- Outstanding problem-solving and logical thinking skills
- Understanding of client-server software architecture
- Excellent communication skills in English
- Knowledge of HTML, XML/JSON, JavaScript, and CSS
Good to have:
- Experience in direct customer interactions and managing critical situations
- Experience with technologies such as Elastic, Kibana, Grafana, Kafka
- Experience with JavaScript frontend frameworks like Knockout, React, Vue, Next JS
12 skills required
Job Details
Associate Business Support Engineer, Product Support Services
About Us:
Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com.
Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.
About the job:
Sitecore Product Support team provides assistance in solving non-trivial technical challenges to Sitecore Partners and Customers and is a key contributor in ensuring successful implementations of many Sitecore projects.
Software Engineers spend most of the time helping with the real-life usage of Sitecore products, working with the product configurations, troubleshooting complex problems, developing code examples and configuration modifications.
The work process involves written communication with Sitecore customers from around the world helping them to achieve the desired business outcomes.
This position provides technical and personal growth opportunities in the wide range of different professional areas for both new and experienced software development specialists.
Position will require participation in 24x7x365 shift coverage rotation, including work during late hours and during weekends, according to the predefined schedule and in compliance with all local labor regulations. The shift arrangement for the position will be on a rotating basis:
- 1pm – 9pm MYT
- 11pm – 7am MYT
What You Need to Succeed:
- Outstanding problem solving and logical thinking skills
- Understanding of client-server software architecture
- Great communication skills in English
- Knowledge of HTML, XML/JSON, JavaScript, and CSS
Additional Skills That Could Set You Apart:
- Experience in direct interactions with customer and effectively managing critical situations
- Experience working with technologies such as Elastic, Kibana, Grafana, Kafka
- Experience with JavaScript frontend frameworks such as Knockout, React and Vue, Next JS
Why you should click ‘Apply’:
- Great team and company culture! You can find out more about our company culture in the Sales and Customer Success team and our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.
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