Game Operations (PH-based)
Job Summary
Job Description
This role involves managing the daily operations of a gaming product, including configuration, quality assurance, live monitoring, bug and hack handling, and operational evaluation. Responsibilities span coordinating tasks across different offices, collaborating with global stakeholders to resolve issues, and executing content localization from English to Tagalog. The position also includes planning and executing regional campaigns, conducting in-depth investigations into product performance and user behavior, and handling other ad-hoc tasks. Prior experience in QA or live operations is preferred, but fresh graduates are welcome.
Must have:
- QA or live operations experience preferred
- Native Tagalog speaker, proficient English
- Highly attentive to detail, analytical
- Project management skills
- Passionate about games, knowledge of PH gaming market
Good to have:
- Proficiency in Chinese
8 skills required
Job Details
Job Description
- Operate and maintain the daily operations of the gaming product from configuration, quality assurance, live monitoring and handling (including bugs and hacks), and operational evaluation
- Coordinate configuration & quality assurance tasks across different offices
- Collaborate with both local and global stakeholders to resolve product-related issues
- Execute content (both out and in-game items, local events) localization from English to Tagalog and conduct Localization Quality Assurance (LQA) to ensure localization quality
- Basic planning and execution of campaigns in the region to engage players and improve activeness. This includes in-game event planning, configuration creation, and collaboration with other offices for promotion plan, material production, and performance review
- Support in-depth investigation execution into product health performance and local user behavior through local research such as interviews & focus group discussions (FGD)
- Deliver aligned results over other product-related ad hoc tasks as required
Job Requirements
- Prior experience in quality assurance or live operations in a tech company is preferred; fresh graduates are welcome to apply too
- Passionate about games with basic knowledge of the gaming industry in the Philippines, preferably being familiar with popular games in the market
- Native Tagalog speaker with proficient English reading, writing, and communication skills to effectively collaborate with cross-functional teams
- Highly attentive to details with a proven track record in meticulous and analytical work
- Demonstrated project management skills to effectively manage multiple tasks
- Proficiency in the Chinese language is a plus
- Comfortable working on contract basis
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