Heroku Business Operations, Senior Manager

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Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Us
The Heroku Business Operations team translates Heroku’s vision and plans for the business. We drive efficiency and growth through data-driven insights, customer-centric programs, forecasting and planning excellence, and transformational business processes. The Business Operations team strives to make a lasting impact and legacy. Heroku, a leading cloud platform, empowers developers to build, deploy, and scale applications with ease. Our innovative solutions and cutting-edge technology have transformed the way businesses create and manage their digital presence.

About the Role
As a Business Operations Senior Manager, your role involves driving innovation, streamlining processes, and implementing scalable mechanisms to enhance efficiency and productivity across the Heroku organization. Do you love wearing multiple hats, managing programs, building processes, or aligning with stakeholders across the company? Well, this role is for you. As we continue to evolve and expand our offerings, we're seeking a dynamic and experienced professional to drive strategy, operations, and projects to success.

Responsibilities

• Operational Strategy: Develop, implement, and oversee business operations strategies to improve efficiency, productivity, and overall business performance
• Pricing Strategy Development: Develop, implement, and manage comprehensive pricing strategies to optimize revenue, profitability, and market competitiveness
• Strategic Initiatives: Orchestrate and oversee complex initiatives that contribute to our continued growth and success. Lead the planning, execution, and delivery of programs for strategic initiatives
• Project Management: Manage projects for GTM including pricing & packaging, consumption-based pricing, and operationalizing professional services. Drive transformational projects. Serve as the connective tissue with Salesforce key transformational projects
• Collaboration: Collaborate with cross-functional teams, including engineering, product management, customer support, and sales, to ensure alignment and timely delivery of projects
• Risk Management: Identify potential risks, dependencies, and roadblocks. Develop mitigation strategies and contingency plans to stay on track

Required Skills

• 7+ years of strategy and operations, previous consulting/advisory experience a plus
• Experience in pricing strategy, analysis, and optimization. Expertise in financial modeling, pricing analysis, and data-driven decision-making
• Experience in successful growth implementations, from development to launch, revenue-producing programs and go-to-market strategies
• Excellent organizational and project management skills, strong attention to detail, ability to identify risks and can run several complex projects with multiple moving parts
• Demonstrated ability to manage ambiguity and adapt to evolving requirements in an agile environment
• Demonstrated history of delivering successful programs that result in measurable business value
• A significant understanding of the Salesforce platform in order to influence strategic and value discussions at a management level
• Pragmatic problem solver, with a bias to action and “getting things done”. Passionate about driving business outcomes and change at the ground level
• Build and deliver presentations to management, C-Level Executives, and sales executives
• Ability to creatively solve problems with limited resources and input. Comfortable operating in a fast-paced environment

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $164,000 to $225,500.

For Colorado-based roles, the base salary hiring range for this position is $136,600 to $187,900.

For California-based roles, the base salary hiring range for this position is $164,000 to $225,500.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.