Research Operations Manager (f/m/d) - 100% remote possible

ABOUT PLAYTESTCLOUD

PlaytestCloud’s Player Insights Platform™ enables game studios to improve their games by providing feedback from real players. Over 60% of the studios listed in the App Store Top 100 grossing games charts have tested their games with PlaytestCloud.

🏆 We’re the premier user testing provider for games. We help game studios worldwide make the best games they possibly can.

🏆 We build our own technology that adds screencast recording, security features, and player instructions to games.

🏆 We’re bootstrapped and profitable, with 400+ paying game studios and 1,000,000+ playtesters.

THE ROLE

We are seeking a passionate and detail-oriented Research Operations Manager (f/m/d) to play a key role in shaping the next generation of gaming experiences. You'll be at the heart of making games great, using your technical expertise to plan, set up, troubleshoot, and run playtests with our in-house software. You’ll also engage directly with clients to ensure their vision aligns with the testing process and to deliver impactful insights. Your work will fuel innovation and help shape the future of gaming while supporting our brand's growth.

Key Responsibilities:

🚀 Custom Playtest Management & Ownership: Oversee the end-to-end process of remote mobile playtesting for custom projects, ensuring efficient planning, execution, and delivery. Responsibilities include project scoping, quoting, technical playtest setup and delivering insightful results to stakeholders.

🚀 Automated Playtest Monitoring & Support: Actively monitor the performance of automated playtests, addressing issues with urgency and attention-to-detail to ensure on-time delivery of results.

🚀 Proactive Client Consultation: Serve as a primary point of contact for clients, offering timely and effective communication through email and Zoom. Provide tailored support for each playtest, ensuring client needs and expectations are met or exceeded.

🚀 Exceptional Team Support: Communicate actively with our team of Research Operations Managers to manage playtests, answer questions from teammates and other departments, and find on-the-fly solutions to playtesting issues.

🚀 Cross-Platform Collaboration: Use in-house and external software programs to facilitate playtesting and client communication, including Asana, Front, Slack, Heroku and our own Player Insights Platform™.

🚀 Documentation: Document and regularly update information for current projects as well as maintain our internal help center.

YOUR PROFILE

Mandatory:

✅ Professional experience: You have 3+ years of experience in the gaming industry, working closely with research or development. Alternatively, you have similar experience in SaaS platforms.

✅ Strong English skills: You have (near) native spoken and written English skills and are comfortable conversing in English with colleagues and clients. German is not required for the role. Any additional languages will be a plus.

✅ Customer-focused: You’re able to respond quickly to the needs of our clients and have communicated closely with customers in previous roles. You are able to consult clients with confidence and guide them through the playtesting process.

✅ Self-organized: You have strong organizational skills, with proven time management abilities and are excited to manage multiple projects and tasks with short deadlines.

✅ Self-starter: You take pride in the quality of your work and have a strong bias to action. You take ownership of the projects you manage and act proactively to ensure their success. You seek to solve problems on your own and look for opportunities to help yourself or others.

✅ Technically-minded: You can quickly learn and apply complex software, including mastering our custom playtesting software and navigating a suite of tools. The majority of our tooling is custom-built, so familiarity with complex software or programming languages is ideal (e.g. Looker Studio, Logic Pro X, Unity, Tableau, Ableton, Premiere Pro, SQL).

✅ Working times: You will be working a later shift (11 am - 8 pm Berlin time).

✅ Location: You are located within the CET +/-2 time zones.

Great to have:

🏆 Gaming Knowledge: Extensive knowledge of the gaming industry and/or the field of Games User Research. Extra beneficial is experience coordinating or moderating playtest studies (remote or in person).

🏆 Research Experience: Experience in research methods or with User Research (HCI or Human Factors).

This is your chance to introduce yourself with a short cover letter on why you are a great fit for PlaytestCloud. All candidates, even those who may not have the above-listed experience but can demonstrate the necessary skills, may apply and will be considered.

YOUR BENEFITS

Here comes the fun part! If you love a less-formal work environment, remote work flexibility, a competitive compensation package and benefits - and most of all, being the authentic you - we want to meet you.

Here are some of our perks & benefits:

💜 Remote-first: Work up to 100% remotely or from our Berlin office

💜 Professional Growth: Budget for learning, conferences, team building, and optional German lessons

💜 Time Off: 27 vacation days + December 24th and 31st off, plus seniority-based extra days

💜 Top Equipment: MacBook Pro, an extra screen plus a home office budget

💜 Culture: Open to new ideas and paths, where we value authenticity and work together to find the best solutions.

💜 Fun & Team Bonding: Regular team events, game sessions, summer & winter celebrations

💜 Pet-Friendly: Bring your furry friend to the office

💜 Extras: Birthday gifts, charity donations, pension plan, net wage optimization, and workations

💜 English as our company language

DO YOU NEED TO MEET ALL HIRING CRITERIA?

​​A common question you might be asking is: “Do I need to meet all the requirements to apply?”

Our answer is, studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the application requirements. By contrast, women/non-binary people will seek to match a much higher percentage of the requirements before applying. We encourage everyone to apply and give us a chance to evaluate your skills and experience. We are all learning on the job, and although the listing above has been carefully compiled, we are also open-minded and interested to hear about the value you can bring to the role, and to PlaytestCloud.

Note: We read every application ourselves and do not rely on automated CV screening.

EQUAL OPPORTUNITY EMPLOYER

At PlaytestCloud, we welcome diversity, and believe everyone should have a fair chance at setting a high score. We are committed to providing an inclusive environment for everybody who works here or with us, regardless of race, national origin, age, gender, gender identity or expression, sexual orientation, religion (or lack thereof), political affiliation, disability, medical condition, pregnancy, marital status, or any other protected characteristics. Join us and make the future of gaming diverse, inclusive, and exciting.

If you want to reach out to our Diversity & Inclusion buddies, please send a message to people[at]playtestcloud.com with your request or ask us to jump on a quick call with you.

GET IN TOUCH WITH US

If you have questions regarding the job opening or our recruitment process, drop our Talent Acquisition team a line at talent[at]playtestcloud.com.