Incident Engineer (NOC/SLS)

5 Months ago • All levels • Operations

Job Summary

Job Description

Incident Engineer (NOC/SLS) position based in Ukraine. The role involves handling and resolving incidents within a Network Operations Center (NOC) and Service Level Support (SLS) environment. Responsibilities will include monitoring systems, identifying and troubleshooting issues, escalating critical incidents, and working to restore service as quickly as possible. The ideal candidate will possess strong analytical and problem-solving skills, experience with networking technologies, and the ability to work effectively under pressure in a fast-paced environment. A detailed understanding of incident management processes is essential. The position requires strong communication skills for collaborating with internal teams and potentially external vendors.
Must have:
  • Incident management experience
  • Networking knowledge
  • Troubleshooting skills
  • Problem-solving abilities
  • Communication skills

Job Details

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About The Company

For a decade Playtika has been a pioneer in the games industry with more than 34 million monthly active users across a portfolio of casual games titles. We were among the first to offer free-to-play games on social networks, and shortly after, on mobile platforms. Playtika creates disruptive gaming experiences that are reshaping the gaming landscape using cutting-edge technologies in Live-Ops, Data Analytics and Performance Marketing. As a digital entertainment powerhouse, Playtika processes 9TB of data daily. Our creative team translate data-driven insights into customized story lines that deliver exciting challenges and surprising thrills, at every twist and every turn. We move fast, seizing new opportunities, pushing boundaries and leveraging the technology and talent we’ve acquired along the way. At Playtika, we are storytellers and coders, artists and data-scientists, explorers and strategists. We don’t just build games, we bring them to life. We create infinite ways to play. Headquartered in Herzliya, Israel, Playtika has over 3700 employees in offices worldwide including Ramat Gan, Berlin, , Warsaw, Vienna, Helsinki, Chicago, Las Vegas, Santa Monica, Sydney, Kyiv, Bucharest, Minsk, Dnepr, and Vinnytsia.

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