IT Helpdesk Engineer

1 Month ago • 2 Years + • Software Development & Engineering

Job Summary

Job Description

As a Helpdesk Engineer at Wrike, you will provide critical IT support in a dynamic enterprise environment, focusing on hardware, software, and user access issues. You will manage user lifecycles, ensure device compliance using MDM platforms like Jamf and Intune, and optimize IT asset management for the Bengaluru office. This role involves supporting AV infrastructure, participating in automation initiatives, and collaborating globally to resolve complex challenges, ensuring a seamless IT experience for over 1000 Wrikers.
Must have:
  • Act as the primary point of contact for internal IT requests, owning user issues from first report to resolution and escalation if needed.
  • Manage and improve user lifecycle processes (onboarding/offboarding), including hardware and account provisioning, and ensuring timely device return and access revocation.
  • Ensure device compliance and security using MDM platforms (e.g., Jamf, Intune/MEM), and collaborate with the global IT Operations team to automate device management and streamline processes.
  • Maintain and optimize IT asset management, including hardware procurement, inventory monitoring, and vendor coordination for the Bengaluru office.
  • Support and optimize AV infrastructure, ensuring smooth operation for Zoom rooms and video conference events, including onsite troubleshooting and proactive maintenance.
  • Participate in process improvements and automation initiatives to reduce manual workload and improve efficiency, quality, and security in service delivery.
  • Serve as a local escalation point and collaborate with your global teammates to share knowledge and resolve more complex or distributed challenges.
  • Stay current with IT best practices and technologies, with a willingness to cross-train and expand your technical skillset.
  • Be a key support presence during major projects, onboarding cycles, and incident response situations as required.
Good to have:
  • Experience with configuration management or automation tools (e.g., Ansible, Terraform, scripting in Python/Bash/PowerShell).
  • Demonstrated initiative in driving improvements to IT security, automation, or end-user workflows.
  • Familiarity with enterprise-grade IT asset management and inventory systems.
  • Experience delivering IT support across multiple geographic locations or multicultural teams.
  • Proven ability to document procedures, build knowledge bases, and enable self-service for users.
  • Strong service-oriented mindset, with exemplary analytical and problem-solving skills.
Perks:
  • 10 days of National and Festival Holidays per year (eight fixed, two flexible).
  • 18 days of paid vacation per year.
  • 14 days of sick leave with a medical certificate per year.
  • 5 uncertified sick days per year.
  • Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees.
  • Personal Accident Insurance: Rs 50,00,000.
  • Term Life Insurance: Rs 50,00,000.
  • Up to 26 weeks of paid maternity leave for the first two children.
  • 4 weeks of paid parental leave.
  • 2 days off for volunteering with nonprofit charities.
  • Broadband/Internet Reimbursement: INR 1500 per month.
  • Full-stocked pantry and complimentary lunch.
  • Hybrid work model.

Job Details

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

Ready to become a Wriker?

As a Helpdesk Engineer, you bring solid experience in supporting enterprise IT environments with a strong customer focus and security-awareness in a dynamic workplace. You are proficient at solving a wide variety of IT issues relating to hardware, software, and user access, and you enjoy continuously improving IT processes and technologies. You are adept at managing your own priorities on daily bases and are always looking for meaningful ways to improve the support we provide to all Wrikers.

About you and your team

We are a global IT Helpdesk team of six, distributed across multiple locations, responsible for delivering reliable, high-quality IT support for over 1000 Wrike employees. As an in-office team member based in Bengaluru, you’ll become a critical part of our worldwide IT operations—supporting a broad set of devices and services, collaborating on automation projects with IT Operations, and working closely with local HR and Workplace Ops to ensure a seamless office and remote user experience.

In this role, you will be:

  • Acting as the primary point of contact for internal IT requests, owning user issues from first report to resolution and escalation if needed.
  • Managing and improving user lifecycle processes (onboarding/offboarding), including hardware and account provisioning, and ensuring timely device return and access revocation.
  • Ensuring device compliance and security using MDM platforms (e.g., Jamf, Intune/MEM), and collaborating with the global IT Operations team to automate device management and streamline processes.
  • Maintaining and optimizing IT asset management, including hardware procurement, inventory monitoring, and vendor coordination for the Bengaluru office.
  • Supporting and optimizing AV infrastructure, ensuring smooth operation for Zoom rooms and video conference events, including onsite troubleshooting and proactive maintenance.
  • Participating in process improvements and automation initiatives to reduce manual workload and improve efficiency, quality, and security in service delivery.
  • Serving as a local escalation point and collaborating with your global teammates to share knowledge and resolve more complex or distributed challenges.
  • Staying current with IT best practices and technologies, with a willingness to cross-train and expand your technical skillset.
  • Being a key support presence during major projects, onboarding cycles, and incident response situations as required.

Our Technical Environment:

  • MacOS and Windows endpoints managed with Jamf and Microsoft Endpoint Manager (Intune/MEM)
  • Okta and SSO solutions for centralized access management and security
  • Office 365 and Google Workspace productivity platforms
  • Zoom video conferencing & AV hardware (Poly/Neat/Logitech)
  • We value automation and scripting—experience with Python (especially for workflow/task automation) is a plus. PowerShell or shell scripting experience is also beneficial.
  • IT ticketing and asset management via Wrike and/or ServiceNow
  • CI/CD and self-service solutions being developed in partnership with IT Operations

You will achieve your best if you have:

  • Must be able to work standard Indian shift hours
  • Should be flexible to work extended shifts whenever required
  • This is a full-time, onsite role with mandatory attendance at the office for all 5 working days each week
  • Advanced troubleshooting skills with the ability to diagnose and resolve hardware, software, and network problems efficiently
  • Experience with MacOS and Windows administration in a managed, corporate setting (via MDM/SCCM/Jamf/Intune, etc.)
  • Working knowledge of identity platforms (Okta, Azure AD, SSO/MFA concepts)
  • Working experience with AV systems, video conferencing solutions, and modern office networking (Wi-Fi, VPN, DNS basics)
  • Strong organizational skills and ability to prioritize in a fast-paced, distributed environment
  • Solid communication skills with proficiency in English (written and verbal)
  • A creative, solutions-oriented approach to IT issues, and a proven ability to think outside the box when tackling complex or unfamiliar challenges

You will stand out with:

  • Experience with configuration management or automation tools (e.g., Ansible, Terraform, scripting in Python/Bash/PowerShell)
  • Demonstrated initiative in driving improvements to IT security, automation, or end-user workflows
  • Familiarity with enterprise-grade IT asset management and inventory systems
  • Experience delivering IT support across multiple geographic locations or multicultural teams
  • Proven ability to document procedures, build knowledge bases, and enable self-service for users
  • Strong service-oriented mindset, with exemplary analytical and problem-solving skills

Perks of working with Wrike

  • 10 days of National and Festival Holidays per year (eight fixed, two flexible)
  • 18 days of paid vacation per year
  • 14 days of sick leave with a medical certificate per year
  • 5 uncertified sick days per year
  • Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees
  • Personal Accident Insurance: Rs 50,00,000
  • Term Life Insurance: Rs 50,00,000
  • Up to 26 weeks of paid maternity leave for the first two children
  • 4 weeks of paid parental leave
  • 2 days off for volunteering with nonprofit charities
  • Broadband/Internet Reimbursement: INR 1500 per month
  • Full-stocked pantry and complimentary lunch
  • Hybrid work model

Your recruitment buddy will be Saran Krishnamoorthy , Senior Recruiter.

#LI-SK1

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

Our persona

💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful.

Our culture and Values

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life Page , Company culture page , Instagram , Wrike Engineering Team , Medium , Meetup.com , Youtube for a feel for what life is like at Wrike.

Similar Jobs

Stacklok - Senior Manager, Software Engineering - Applied AI

Stacklok

Bellevue, Washington, United States (Hybrid)
1 Month ago
Tesla - Automotive Mechatronics Technician/Auto Mechanic

Tesla

Bavaria, Germany (On-Site)
6 Months ago
Paper games - HRBP - Love and Deepspace (2026 Autumn Campus Recruitment)

Paper games

Shanghai, China (On-Site)
1 Month ago
Maersk - Platform Product Manager, Energy Transition

Maersk

Copenhagen, Denmark (Hybrid)
1 Month ago
Arkose Labs - Staff iOS Engineer

Arkose Labs

Pune, Maharashtra, India (Hybrid)
3 Months ago
Next Level Business Services - SAP-MII Technology Lead

Next Level Business Services

Toledo, Ohio, United States (On-Site)
9 Months ago
plana technologies - Head of Games Engineering

plana technologies

Warsaw, Masovian Voivodeship, Poland (Remote)
1 Month ago
Cubic corporation - Senior Software Engineer - MSD-F&O

Cubic corporation

Hyderabad, Telangana, India (Hybrid)
1 Year ago
Decagon - Agent Software Engineer

Decagon

San Francisco, California, United States (On-Site)
1 Month ago
Ramboll3 - Senior Engineer, Bridges & Civils

Ramboll3

Gurugram, Haryana, India (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Instawork - Video Storyteller

Instawork

San Francisco, California, United States (On-Site)
1 Month ago
Square - Civil Project Manager/Senior Project Manager - Land Development

Square

Charleston, South Carolina, United States (On-Site)
1 Month ago
Qualcomm - Signal Integrity Architect

Qualcomm

Santa Clara, California, United States (On-Site)
3 Months ago
Forescout Technologies  Inc  - Professional Services Engineer

Forescout Technologies Inc

Milan, Lombardy, Italy (On-Site)
6 Months ago
Wargaming - Video Content Manager RU+ENG (World of Tanks PC)

Wargaming

Prague, Prague, Czechia (Hybrid)
1 Month ago
Make - Data Engineer

Make

Madrid, Community Of Madrid, Spain (On-Site)
3 Months ago
Mistral AI - AI Solution Architect

Mistral AI

Luxembourg (On-Site)
1 Month ago
Go Fund Me - Staff Product Manager, Mobile Experiences

Go Fund Me

San Francisco, California, United States (Hybrid)
1 Month ago
Mark43 - Lead Software Engineer - RMS

Mark43

New York, New York, United States (Remote)
1 Month ago
Daily Wire - Data Scientist

Daily Wire

Nashville, Tennessee, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

Virtusa - Pega Automation Tester

Virtusa

Gurugram, Haryana, India (Hybrid)
10 Months ago
Capgemini - ETL Test Engineer

Capgemini

Gurugram, Haryana, India (On-Site)
3 Months ago
Applied materials  - Product Management

Applied materials

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Assystems - Senior Design & Review Expert

Assystems

Mumbai, Maharashtra, India (On-Site)
9 Months ago
Accenture - Service Delivery Operations Analyst

Accenture

Gurugram, Haryana, India (On-Site)
3 Months ago
Cubic corporation - AWS Cloud Architect

Cubic corporation

Hyderabad, Telangana, India (On-Site)
3 Months ago
GoTo Group - Site Reliability Engineer - EP (SE4)

GoTo Group

Bengaluru, Karnataka, India (On-Site)
10 Months ago
PwC - Senior Associate  - Technology Consulting

PwC

Hyderabad, Telangana, India (On-Site)
10 Months ago
Accenture - AI / ML Engineer

Accenture

Bengaluru, Karnataka, India (On-Site)
1 Month ago
luxsoft - Mesa GFX Engineer

luxsoft

Bengaluru, Karnataka, India (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Software Development & Engineering Jobs

Clearwater Analytics - Software Development Engineer III

Clearwater Analytics

London, England, United Kingdom (On-Site)
1 Month ago
fluence - Engineer

fluence

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Marsh McLennan - Consulting Director – Construction Specialist/Risk Engineering

Marsh McLennan

London, England, United Kingdom (Hybrid)
2 Months ago
PwC - Senior Associate - SAP - GDC

PwC

Kolkata, West Bengal, India (On-Site)
10 Months ago
Payactive - Software Engineer

Payactive

Milpitas, California, United States (Hybrid)
10 Months ago
smarsh - Software Engineer

smarsh

London, England, United Kingdom (Remote)
2 Months ago
Unity - Engineering Manager

Unity

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
3 Months ago
Bito - VP Engineering

Bito

Pune, Maharashtra, India (Hybrid)
2 Months ago
Qualcomm - WLAN - Lead Sr. Engineer and Sr. Engineer

Qualcomm

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Cargo studio - MIS Engineer

Cargo studio

(On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create and exceed goals every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity and free up people to focus on their most purposeful work. With unmatched flexibility, security and intelligence, Wrike is the only work management solution an organization will ever need in order to scale, optimize and move fast in a competitive world. More than 20,000 happy customers power their future and come together in Wrike, including Estée Lauder, Hootsuite, Nielsen, Ogilvy, Siemens, Tiffany & Co.We are guided by our three core values: Grow, Execute, and Collaborate. These values help us recruit the right talent to join our rapidly expanding team of 900 Wrikers around the globe.

Prague, Prague, Czechia (Remote)

Prague, Prague, Czechia (Hybrid)

Nicosia, Nicosia, Cyprus (Hybrid)

Prague, Prague, Czechia (Remote)

Nicosia, Nicosia, Cyprus (Hybrid)

View All Jobs

Get notified when new jobs are added by Wrike

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug