Customer Onboarding Manager

7 Years ago • All levels

Job Summary

Job Description

As a Client Onboarding Manager at BrightEdge, you will be the primary point of contact for new customers, ensuring they have a positive experience. Your responsibilities include delivering onboarding training, ensuring platform adoption, scheduling onboarding sessions, and facilitating a smooth transition to the Customer Success Manager team. You will present and educate new customers on platform best practices to support their organic marketing channel. The role requires strong presentation skills and a willingness to learn and improve based on coaching feedback. BrightEdge aims to provide a best-in-class customer experience and is a leader in SEO and Digital marketing.

Must have:

Bachelor's degree required.
Strong analytical skills; experience with Adobe or Google Analytics is a plus.
Strong articulation and presentation skills.
Ability to follow process consistently in a high call volume environment.
Willingness to learn and use coaching feedback to improve.

Good to have:

1+ years of experience in a Marketing Technology environment a plus.
Passionate about working with customers and delivering a great customer experience.

Perks:

Competitive Salary with Bonus Opportunity
Medical/ Dental / Vision Insurance
Team Networking and Social Events
Fully stocked kitchens
Smart colleagues who like to work hard and play hard
Career Growth with Ongoing Learning & Development

5 skills required

5 skills required for this role

Add these skills to join the top 1% applicants for this job

seo

google-analytics

networking

presentation-skills

talent-acquisition

Job Details

At BrightEdge, we connect people to meaningful experiences. Our mission is to inspire and deliver the best performance for our customers by becoming an integral part of the digital experience. BrightEdge has the largest customer team in our industry, and our goal is to provide our customers with a best-in-class experience that is always delightful. About the Role: As a Client Onboarding Manager, you represent the face of the company to our new customers. A great Client Onboarding Manager has a positive attitude and delivers a consistently great experience for our new customers. You will be responsible for presenting and educating new customers on platform best practices to support their organic marketing channel. What You Will Do:

Deliver onboarding trainings and materials
Ensure platform adoption
Ensure timely scheduling and delivery of onboarding sessions
Ensure successful transitions to the Customer Success Manager team after onboarding

What it Takes to be Successful:

Bachelor's degree required
Strong analytical skill set; experience working with Adobe Analytics or Google Analytics is a plus
Strong articulation and presentation skills
Ability to follow process consistently in a high call volume environment
Willingness to learn and use coaching feedback to improve
1+ years’ experience working in a Marketing Technology environment a plus
Passionate about working with customers and delivering a great customer experience

Benefits & Perks:

Competitive Salary with Bonus Opportunity
Medical/ Dental / Vision Insurance
Team Networking and Social Events
Fully stocked kitchens
Smart colleagues who like to work hard and play hard
Career Growth with Ongoing Learning & Development

About BrightEdge BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue. BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue.