IT Specialist

1 Month ago • 2-4 Years

Job Summary

Job Description

The IT Specialist will bridge the gap between technical support and IT management. Responsibilities include troubleshooting and resolving escalated issues, managing user accounts, monitoring hardware/software inventories, providing Tier 2/3 support, and maintaining clock-in/out systems. The role involves systems analysis, process improvement, and project support, including identifying technical issues, supporting feasibility assessments, and analyzing data. The specialist will also support system implementation, liaise with stakeholders, assist in change management, create documentation, and stay updated with IT trends. This role reports to the Chief Intelligence Officer.

Must have:

Bachelor's degree in IT or related field
2-4 years IT operations experience
Strong understanding of computer systems
Proficient with Google Workspace tools

Good to have:

Experience with SaaS platforms
Experience with system integration
Experience with business process improvement

Perks:

Annual raise based on performance
Discretionary bonus
Competitive and flexible benefits
Coverage for commute
Endless snacks, coffee, tea, and beverages

5 skills required

5 skills required for this role

Add these skills to join the top 1% applicants for this job

salesforce

quality-control

saas-business-models

talent-acquisition

problem-solving

Job Details

Company Overview:

Join our creative and innovative team as we connect and entertain players all around the world, creating exciting experiences and lasting connections, on the world’s largest online poker network and biggest poker events!

Home of the World Champion Daniel Negreanu, Winner of the Best Poker Software, and Guinness World Records holder of the largest ever online poker prize pool, GGPoker has taken the only poker world by storm.

HQ'ed in Toronto with offices in 9 major cities and 700 top international talents, NSUS is an industry-leading global company dedicated to shaping the future of gaming. GGPoker holds the largest online poker market share globally, and we are looking for dynamic, innovative, and passionate team members to be part of the World’s #1.

Position Overview:

We are seeking an experienced and proactive IT Specialist to bridge the gap between technical support and IT management. This role is ideal for someone with strong troubleshooting skills, solid systems knowledge, and the ability to lead initiatives to improve operational efficiency, process integration, and digital transformation. This role reports directly to the Chief Intelligence Officer.

Duties and Responsibilities:

Technical Support & Maintenance

Troubleshoot and resolve escalated issues related to laptops, desktops, printers, peripherals, and software applications
Manage user accounts, permissions, and groupware configurations (e.g., email, collaboration tools)
Monitor, update, and maintain hardware and software inventories
Provide Tier 2/3 support and escalate issues appropriately to vendors or senior leadership
Maintain and troubleshoot clock-in/out systems and related infrastructure for operational reliability

Systems Analysis & Process Improvement

Identify and analyze recurring technical issues and operational inefficiencies; recommend system enhancements
Support in conducting feasibility assessments and trial runs for new or modified systems
Analyze operational and technical data to support strategic IT decisions and process redesigns
Support quality assurance efforts and ensure standard operating procedures are followed

Project Support & Integration

Support the implementation and maintenance of key systems (e.g., database platforms, collaboration tools)
Liaise with stakeholders and external consultants on systems rollouts and upgrades
Assist in change management by training users and ensuring adoption of new systems, features, rules and procedures
Create documentation for workflows, processes, and technical guides
Keep up to date with IT trends, particularly in automation, AI, and system integration
Utilize Google Sheets and Macros effectively; experience with Google Apps Script or other scripting languages is highly desirable
Contribute to IT strategy discussions and provide input on infrastructure, databases, and security
Other duties as assigned

Requirements:

Bachelor’s Degree or Diploma in IT, Computer Science or a related field
2–4 years of progressive experience in IT operations, managing groupware, troubleshooting, and some strategy/processes
Proven ability to analyze, design, and implement major and periodic updates to site content, aligned with marketing, acquisition, and retention goals
Deep understanding of iGaming product operations, including customer support ecosystems, VIP user engagement, and region-specific marketing tactics, ensuring visual and functional site design aligns with user behavior and commercial objectives
Strong technical knowledge of computer systems, mobile devices, and modern tech products, including troubleshooting and performance optimization
Proficient with Google Workspace tools; ability to create custom automations using Macros or Google Apps Script is highly desirable
Demonstrated experience with SaaS platforms (e.g., Salesforce), system integration, and business process improvement is a plus
Excellent problem-solving, communication, and multitasking skills
Self-motivated with a willingness to continually learn and grow in a dynamic environment

Compensation:

Annual raise based on performance
Discretionary bonus
Competitive and flexible benefits after probationary period
Coverage for commute
Endless snacks, coffee, tea, and beverages
Work with and learn from the very best in the iGaming industry

We are an equal-opportunity employer and we are committed to building a diverse, inclusive, and welcoming workplace for all. NSUS is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, NSUS will make accommodations available to applicants with disabilities upon request during the recruitment process.