IT Specialist
Job Summary
Job Description
The IT Specialist will bridge the gap between technical support and IT management. Responsibilities include troubleshooting and resolving escalated issues, managing user accounts, monitoring hardware/software inventories, providing Tier 2/3 support, and maintaining clock-in/out systems. The role involves systems analysis, process improvement, and project support, including identifying technical issues, supporting feasibility assessments, and analyzing data. The specialist will also support system implementation, liaise with stakeholders, assist in change management, create documentation, and stay updated with IT trends. This role reports to the Chief Intelligence Officer.
Must have:
- Bachelor's degree in IT or related field
- 2-4 years IT operations experience
- Strong understanding of computer systems
- Proficient with Google Workspace tools
Good to have:
- Experience with SaaS platforms
- Experience with system integration
- Experience with business process improvement
Perks:
- Annual raise based on performance
- Discretionary bonus
- Competitive and flexible benefits
- Coverage for commute
- Endless snacks, coffee, tea, and beverages
5 skills required
Job Details
Company Overview:
Join our creative and innovative team as we connect and entertain players all around the world, creating exciting experiences and lasting connections, on the world’s largest online poker network and biggest poker events!
Home of the World Champion Daniel Negreanu, Winner of the Best Poker Software, and Guinness World Records holder of the largest ever online poker prize pool, GGPoker has taken the only poker world by storm.
HQ'ed in Toronto with offices in 9 major cities and 700 top international talents, NSUS is an industry-leading global company dedicated to shaping the future of gaming. GGPoker holds the largest online poker market share globally, and we are looking for dynamic, innovative, and passionate team members to be part of the World’s #1.
Position Overview:
We are seeking an experienced and proactive IT Specialist to bridge the gap between technical support and IT management. This role is ideal for someone with strong troubleshooting skills, solid systems knowledge, and the ability to lead initiatives to improve operational efficiency, process integration, and digital transformation. This role reports directly to the Chief Intelligence Officer.
Duties and Responsibilities:
Technical Support & Maintenance
- Troubleshoot and resolve escalated issues related to laptops, desktops, printers, peripherals, and software applications
- Manage user accounts, permissions, and groupware configurations (e.g., email, collaboration tools)
- Monitor, update, and maintain hardware and software inventories
- Provide Tier 2/3 support and escalate issues appropriately to vendors or senior leadership
- Maintain and troubleshoot clock-in/out systems and related infrastructure for operational reliability
Systems Analysis & Process Improvement
- Identify and analyze recurring technical issues and operational inefficiencies; recommend system enhancements
- Support in conducting feasibility assessments and trial runs for new or modified systems
- Analyze operational and technical data to support strategic IT decisions and process redesigns
- Support quality assurance efforts and ensure standard operating procedures are followed
Project Support & Integration
- Support the implementation and maintenance of key systems (e.g., database platforms, collaboration tools)
- Liaise with stakeholders and external consultants on systems rollouts and upgrades
- Assist in change management by training users and ensuring adoption of new systems, features, rules and procedures
- Create documentation for workflows, processes, and technical guides
- Keep up to date with IT trends, particularly in automation, AI, and system integration
- Utilize Google Sheets and Macros effectively; experience with Google Apps Script or other scripting languages is highly desirable
- Contribute to IT strategy discussions and provide input on infrastructure, databases, and security
- Other duties as assigned
Requirements:
- Bachelor’s Degree or Diploma in IT, Computer Science or a related field
- 2–4 years of progressive experience in IT operations, managing groupware, troubleshooting, and some strategy/processes
- Proven ability to analyze, design, and implement major and periodic updates to site content, aligned with marketing, acquisition, and retention goals
- Deep understanding of iGaming product operations, including customer support ecosystems, VIP user engagement, and region-specific marketing tactics, ensuring visual and functional site design aligns with user behavior and commercial objectives
- Strong technical knowledge of computer systems, mobile devices, and modern tech products, including troubleshooting and performance optimization
- Proficient with Google Workspace tools; ability to create custom automations using Macros or Google Apps Script is highly desirable
- Demonstrated experience with SaaS platforms (e.g., Salesforce), system integration, and business process improvement is a plus
- Excellent problem-solving, communication, and multitasking skills
- Self-motivated with a willingness to continually learn and grow in a dynamic environment
Compensation:
- Annual raise based on performance
- Discretionary bonus
- Competitive and flexible benefits after probationary period
- Coverage for commute
- Endless snacks, coffee, tea, and beverages
- Work with and learn from the very best in the iGaming industry
We are an equal-opportunity employer and we are committed to building a diverse, inclusive, and welcoming workplace for all. NSUS is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, NSUS will make accommodations available to applicants with disabilities upon request during the recruitment process.
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