Post-Sales Engineer

2 Months ago • 3-5 Years • Software Development & Engineering

Job Summary

Job Description

The Post-Sales Engineer will ensure successful deployment, adoption, and ongoing support of solutions. This role involves providing technical expertise, troubleshooting complex issues, and collaborating with clients. Responsibilities include acting as a technical advisor, leading customer onboarding, troubleshooting issues, conducting training sessions, and analyzing customer usage data to optimize product adoption. The ideal candidate will combine deep technical knowledge with strong interpersonal skills to drive customer satisfaction and retention.
Must have:
  • Strong technical troubleshooting and problem-solving skills
  • Excellent communication skills to explain technical concepts
  • Hands-on experience with product implementation

Job Details

A purple letters on a black backgroundDescription automatically generated

 

Job Description

 

Position: Post-Sales Associate

Reports To: VP, Customer Experience

Location: Chicago

Job Overview

The Post-Sales Engineer will play a critical role in ensuring the successful deployment, adoption, and ongoing support of our solutions. This senior-level role focuses on providing technical expertise, troubleshooting complex issues, and collaborating with clients to maximize the value of our products. The ideal candidate will combine deep technical knowledge with strong interpersonal skills to drive customer satisfaction and retention.

Responsibilities & Duties

  • Act as a trusted technical advisor for clients post-sale, ensuring smooth implementation and integration of our solutions.
  • Lead customer onboarding, including technical setup, configuration, and product deployment.
  • Troubleshoot and resolve advanced technical issues, collaborating with internal teams as needed.
  • Conduct product training sessions and workshops to educate clients on features, updates, and best practices.
  • Partner with Customer Success, Sales, and Support teams to ensure a seamless post-sales experience.
  • Analyze customer usage data and identify opportunities to optimize product adoption and performance.
  • Provide technical expertise to support upsell and cross-sell opportunities, working closely with the Sales team.
  • Gather client feedback to inform product development and process improvements.
  • Maintain detailed documentation of technical issues, solutions, and customer interactions in the CRM system.

Characteristics

  • Strong technical troubleshooting and problem-solving skills.
  • Excellent communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
  • Hands-on experience with product implementation, integration, and configuration.
  • Proficiency in CRM tools (e.g., Salesforce, HubSpot) and technical tools/platforms relevant to the role.
  • Ability to manage multiple priorities and work effectively in a fast-paced environment.
  • A proactive, customer-first mindset with a focus on delivering exceptional technical support.

Education & Experience

  • Bachelor’s degree in Engineering, Computer Science, or a related technical field (or equivalent experience).
  • 3-5 years of experience in a technical post-sales, solutions engineering, or technical support role.

 

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment. 

Hiring Policy

Reveal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reveal does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reveal considers candidates with existing visas but does not sponsor new visa applications.

Similar Jobs

Qualcomm - Senior Engineer - Linux Product Integration Engineer

Qualcomm

Hyderabad, Telangana, India (On-Site)
2 Months ago
VVater - Water Treatment Plant Operator

VVater

Dripping Springs, Texas, United States (On-Site)
2 Months ago
Qube Cinema - Engineer – Technical Support (Broadcast)

Qube Cinema

Hyderabad, Telangana, India (On-Site)
1 Month ago
Ansys - Senior R&D Engineer

Ansys

Waterloo, Ontario, Canada (Remote)
2 Months ago
Tencent - Procurement Risk Manager

Tencent

(On-Site)
2 Months ago
zoox - Embedded Software Engineer - Embedded Linux

zoox

San Diego, California, United States (On-Site)
3 Weeks ago
Apple - Software Development Engineer – Applications

Apple

Cupertino, California, United States (On-Site)
3 Weeks ago
Wind River - Engineer - Services

Wind River

Bengaluru, Karnataka, India (On-Site)
1 Month ago
London stock Exchange - Lead Software Engineer

London stock Exchange

New York, United States (On-Site)
2 Months ago
Monzo - Analytics Engineering Manager, Growth & Marketing

Monzo

London, England, United Kingdom (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Apple - Senior Writer, Apple Ads

Apple

New York, New York, United States (On-Site)
3 Weeks ago
Axonius - Senior Full Stack Developer

Axonius

Tel Aviv-Yafo, Tel Aviv District, Israel (Remote)
1 Month ago
Netflix - Software Engineer - Finance and Tax Technology

Netflix

Warsaw, Masovian Voivodeship, Poland (Hybrid)
2 Months ago
BKOM Studios - Art Director

BKOM Studios

Québec City, Quebec, Canada (Remote)
1 Month ago
easygo - Data Privacy Junior Analyst

easygo

São Paulo, Brazil (On-Site)
2 Weeks ago
Ion - Technical Support Analyst, Jersey City - 9781

Ion

Jersey City, New Jersey, United States (On-Site)
9 Months ago
Wildlife Studios - IT Cloud Planning Analyst

Wildlife Studios

São Paulo, State Of São Paulo, Brazil (On-Site)
7 Months ago
ARHS - Microsoft Applications Consultant

ARHS

Paris, Île-de-France, France (On-Site)
8 Months ago
Black Bery - QNX- Regional Sales Manager (GEM)

Black Bery

Seattle, Washington, United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Chicago, Illinois, United States

Apple - Senior Legal Counsel, IP Transactions

Apple

Cupertino, California, United States (On-Site)
1 Month ago
Rippling - Senior Software Engineer (Backend) - HRIS Platform

Rippling

San Francisco, California, United States (On-Site)
2 Months ago
Qualcomm - Sr. Director of Product Management for Gaming Technologies & Development

Qualcomm

San Diego, California, United States (On-Site)
1 Month ago
Coherent corp. - Manufacturing Operator - Team C

Coherent corp.

Starkville, Mississippi, United States (On-Site)
2 Months ago
HCL Tech - Sr tech support spec - database support

HCL Tech

Massachusetts, United States (On-Site)
1 Month ago
Thousand Eyes - Senior Software Engineer, Cloud and Enterprise Agents

Thousand Eyes

San Francisco, California, United States (On-Site)
1 Month ago
Matte projects - Senior Designer

Matte projects

New York, United States (Hybrid)
1 Month ago
Nintendo - Intern - Digital Design

Nintendo

Redmond, Washington, United States (On-Site)
8 Months ago
Riot Games - Senior Software Engineer - Matchmaking

Riot Games

United States (On-Site)
2 Months ago
Unbroken Studios - Delivery Driver

Unbroken Studios

Cocoa, Florida, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Software Development & Engineering Jobs

Qualcomm - Software Wlan Host -Lead Engineer Senior

Qualcomm

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Google - Lead CPU Design Verification Engineer, Silicon

Google

Austin, Texas, United States (On-Site)
2 Months ago
Scientific Games - Software Engineer

Scientific Games

Bengaluru, Karnataka, India (On-Site)
1 Month ago
2K - Senior Core Engineer

2K

Valencia, Valencian Community, Spain (On-Site)
1 Year ago
Handy games - Software Engineering Intern

Handy games

Giebelstadt, Bavaria, Germany (On-Site)
3 Months ago
Granicus - Senior Detection Engineer

Granicus

Bengaluru, Karnataka, India (Remote)
1 Year ago
Intrepid Studios - Senior Anti-Cheat Engineer

Intrepid Studios

Canada (On-Site)
11 Months ago
Tesla - Craftsmanship Engineer

Tesla

Berlin, Berlin, Germany (On-Site)
5 Months ago
Capgemini - SAP BODS Data migration

Capgemini

Hyderabad, Telangana, India (On-Site)
2 Months ago
PwC - IN_Associate_ SAP PM_Enterprice Apps SAP_Advisory_Pune

PwC

Pune, Maharashtra, India (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Chicago, Illinois, United States (On-Site)

Chicago, Illinois, United States (On-Site)

Hyderabad, Telangana, India (On-Site)

Chicago, Illinois, United States (On-Site)

California, United States (On-Site)

Washington, District Of Columbia, United States (On-Site)

Washington, District Of Columbia, United States (On-Site)

Chicago, Illinois, United States (On-Site)

Amsterdam, North Holland, Netherlands (On-Site)

View All Jobs

Get notified when new jobs are added by Reveal

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug