Post-Sales Engineer

Job Description

Position: Post-Sales Associate

Reports To: VP, Customer Experience

Location: Chicago

Job Overview

The Post-Sales Engineer will play a critical role in ensuring the successful deployment, adoption, and ongoing support of our solutions. This senior-level role focuses on providing technical expertise, troubleshooting complex issues, and collaborating with clients to maximize the value of our products. The ideal candidate will combine deep technical knowledge with strong interpersonal skills to drive customer satisfaction and retention.

Responsibilities & Duties

• Act as a trusted technical advisor for clients post-sale, ensuring smooth implementation and integration of our solutions.
• Lead customer onboarding, including technical setup, configuration, and product deployment.
• Troubleshoot and resolve advanced technical issues, collaborating with internal teams as needed.
• Conduct product training sessions and workshops to educate clients on features, updates, and best practices.
• Partner with Customer Success, Sales, and Support teams to ensure a seamless post-sales experience.
• Analyze customer usage data and identify opportunities to optimize product adoption and performance.
• Provide technical expertise to support upsell and cross-sell opportunities, working closely with the Sales team.
• Gather client feedback to inform product development and process improvements.
• Maintain detailed documentation of technical issues, solutions, and customer interactions in the CRM system.

Characteristics

• Strong technical troubleshooting and problem-solving skills.
• Excellent communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
• Hands-on experience with product implementation, integration, and configuration.
• Proficiency in CRM tools (e.g., Salesforce, HubSpot) and technical tools/platforms relevant to the role.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• A proactive, customer-first mindset with a focus on delivering exceptional technical support.

Education & Experience

• Bachelor’s degree in Engineering, Computer Science, or a related technical field (or equivalent experience).
• 3-5 years of experience in a technical post-sales, solutions engineering, or technical support role.

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment. 

Hiring Policy

Reveal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reveal does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reveal considers candidates with existing visas but does not sponsor new visa applications.