IT Specialist

 

Job Description

Position: IT Specialist

Reports To:

Location: Chicago, IL

Job Overview

Reveal is seeking a bright, multitasking, and self-motivated IT Specialist to support our growing and fast-paced tech company. You will be responsible for diagnosing and resolving hardware and software issues, setting up new workstations, and providing timely and professional technical support to employees. This role is fully onsite and requires a strong focus on customer service, technical troubleshooting, and documentation.

From your seat in our beautiful office in downtown Chicago, you will have access to many teammates for collaboration and innovation.  Our office is in the heart of the Loop, minutes away from all major public transportation lines.

Responsibilities & Duties

• Provide Tier 1 and 2 support for hardware, software, and networking issues
• Set up and configure workstations, laptops, and mobile devices for new employees
• Troubleshoot system, application, and network problems, diagnosing and solving hardware or software faults
• Install, configure, and maintain printers, scanners, and other peripherals
• Respond to technical issues reported by employees in person, by phone, and through a ticketing system
• Document and update internal knowledge bases with known solutions
• Maintain accurate inventory records for IT hardware and software assets
• Assist in managing user accounts, permissions, and access rights
• Participate in IT projects, such as office relocations or software upgrades
• Ensure compliance with IT policies and procedures
• On-call rotation may be required of this role

Characteristics

• Strong problem-solving and multitasking abilities
• User-focused with a passion for delivering high-quality technical support
• Ability to work independently and as part of a team in a fast-paced environment
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Willing to get involved in multiple assignments and IT competency areas

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; or equivalent work experience

• 2+ years’ experience in an IT support / help desk and administration role
• Strong knowledge of Windows and macOS operating systems
• Basic networking knowledge (TCP/IP, DNS, DHCP, and VPN configuration)
• Experience troubleshooting hardware issues (desktops, laptops, and mobile devices)
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Familiarity with IT service management tools (e.g., ServiceNow, Zendesk, Jira) is a plus
• Experience with Cloud-based services (e.g., Office 365, SharePoint, Google Workspace) is a plus
• Certifications are preferred (e.g., CompTIA A+, Network+, Microsoft Technology Associate, etc.,)

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment. 

Hiring Policy

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.

Reveal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reveal does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reveal considers candidates with existing visas but does not sponsor new visa applications.

 For Illinois-based roles, the budgeted annual salary range is $59,500 to $70,000.  Compensation for this role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, and experience, and may fall outside of the range shown.  Reveal offers a competitive total rewards package, which includes the Benefits and Perks set forth above.