IT Support Specialist (O365, Sharepoint, VMware, Cloud)
Job Summary
Job Description
The Senior IT Support Specialist monitors support queues and manages issues from definition to resolution. This includes a clear understanding of the ITIL framework and hands-on experience with ITSM platforms like ServiceNow, Remedy, and Jira Service Management. The role also involves handling basic tasks related to virtualization platforms such as VMware, Citrix, or HyperV, along with user management in Active Directory and a solid understanding of DNS and DHCP. Experience working with OEMs and coordinating support for end users, as well as experience with Salesforce user management, are also key responsibilities.
Must have:
- ITIL framework understanding and experience with ITSM platforms.
- Experience with virtualization platforms (VMware, Citrix, or HyperV).
- Hands-on experience with Active Directory, DNS, and DHCP.
- Experience working with OEMs and coordinating support.
- Experience with Salesforce user management.
5 skills required
Job Details
Job Description
Senior IT Support Specialist
The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include:
- Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM).
- Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV
- Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP
- Experience working with OEMs and coordinating support for end users.
- Experience with Salesforce user management
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