IT Support Specialist (Salesforce Admin, MCSA Certified)

1 Month ago • All levels

Job Summary

Job Description

The Senior IT Support Specialist monitors support queues and manages issues from definition to resolution. The role requires a clear understanding of the ITIL framework and hands-on experience with ITSM platforms like ServiceNow, Remedy, and Jira SM. Experience handling basic tasks related to virtualization platforms such as VMware, Citrix, or HyperV is also needed. Furthermore, the role involves hands-on experience with user management in Active Directory, as well as clear concepts of DNS and DHCP. Experience working with OEMs and coordinating support for end users and Salesforce user management is also essential for this role.
Must have:
  • ITIL Framework understanding and experience with ITSM platforms.
  • Experience with virtualization platforms like VMware, Citrix, or HyperV.
  • Hands-on experience with Active Directory user management.
  • Experience working with OEMs and coordinating support.
  • Experience with Salesforce user management.

Job Details

Job Description

Senior IT Support Specialist
The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include:

  • Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM).
  • Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV
  • Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP
  • Experience working with OEMs and coordinating support for end users.
  • Experience with Salesforce user management

 

Similar Jobs

Visa - Sr. Product Manager

Visa

Ashburn, Virginia, United States (On-Site)
3 Weeks ago
Lava labs - Dev QA Test Specialist

Lava labs

Nottingham, England, United Kingdom (Remote)
2 Months ago
Sony Interactive Entertainment - Production Planning Analyst, Global Packaging Operations

Sony Interactive Entertainment

Tokyo, Japan (On-Site)
2 Months ago
easygo - Senior Legal Counsel

easygo

Melbourne, Victoria, Australia (On-Site)
4 Months ago
Obsidian Entertainment - Senior Producer

Obsidian Entertainment

Irvine, California, United States (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Motorola solutions - Functional Test Engineer

Motorola solutions

Cork, County Cork, Ireland (On-Site)
1 Month ago
Electronic Arts - Audio Artist

Electronic Arts

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia (On-Site)
3 Months ago
caliogo - Senior QA Engineer I

caliogo

Hyderabad, Telangana, India (On-Site)
4 Months ago
Ion - Project Manager

Ion

Pisa, Tuscany, Italy (On-Site)
8 Months ago
Glean - Technical Support Engineer ( Japan)

Glean

Japan (Remote)
5 Months ago
Novomatic - C++ Software Developer

Novomatic

Zabierzów, Lesser Poland Voivodeship, Poland (Hybrid)
1 Month ago
Hawk Eye Innovations - Systems Administrator - Platform Migration & Merge Specialist

Hawk Eye Innovations

Basingstoke, England, United Kingdom (Hybrid)
3 Months ago
PwC - IN_Manager_ Scrum Master_Advisory Corporate_Advisory_ Bangalore

PwC

Bengaluru, Karnataka, India (On-Site)
8 Months ago
People Can Fly - Technical Director

People Can Fly

Montréal, Québec, Canada (Hybrid)
1 Month ago
Sword Health - Data Engineering Team Lead

Sword Health

Porto, Porto District, Portugal (Hybrid)
9 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Hyderabad, Telangana, India

Capgemini - Automation Testing Specialist

Capgemini

Pune, Maharashtra, India (On-Site)
1 Month ago
InnoPhase IoT - Python Build Automation Developer/ DevOps Engineer

InnoPhase IoT

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Eccentric - UI/UX Designer

Eccentric

Mumbai, Maharashtra, India (On-Site)
1 Month ago
Treelix - Deal Desk Analyst

Treelix

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Tide - Staff Security Engineer, Identity

Tide

Hyderabad, Telangana, India (On-Site)
2 Months ago
Capgemini - L3 Java Application Support

Capgemini

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
Zelis  - Nurse Reviewer

Zelis

Hyderabad, Telangana, India (On-Site)
3 Weeks ago
PwC - IN_Associate_SAP HCM_Enterprise Apps SAP_Advisory_Gurgaon

PwC

Gurugram, Haryana, India (On-Site)
8 Months ago
bazzar voice  - Gainsight Administrator

bazzar voice

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
Capgemini - Finance Controller

Capgemini

Kolkata, West Bengal, India (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

London, England, United Kingdom (On-Site)

Hyderabad, Telangana, India (Hybrid)

London, England, United Kingdom (On-Site)

Paris, Île-de-France, France (On-Site)

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

View All Jobs

Get notified when new jobs are added by Insight Software

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug