IT Support Specialist (Salesforce Admin, MCSA Certified)

The Senior IT Support Specialist monitors support queues and manages issues from definition to resolution. The role requires a clear understanding of the ITIL framework and hands-on experience with ITSM platforms like ServiceNow, Remedy, and Jira SM. Experience handling basic tasks related to virtualization platforms such as VMware, Citrix, or HyperV is also needed. Furthermore, the role involves hands-on experience with user management in Active Directory, as well as clear concepts of DNS and DHCP. Experience working with OEMs and coordinating support for end users and Salesforce user management is also essential for this role.