IT Support Specialist (Salesforce Admin, MCSA Certified)
Job Summary
Job Description
The Senior IT Support Specialist monitors support queues and manages issues from definition to resolution. The role requires a clear understanding of the ITIL framework and hands-on experience with ITSM platforms like ServiceNow, Remedy, and Jira SM. Experience handling basic tasks related to virtualization platforms such as VMware, Citrix, or HyperV is also needed. Furthermore, the role involves hands-on experience with user management in Active Directory, as well as clear concepts of DNS and DHCP. Experience working with OEMs and coordinating support for end users and Salesforce user management is also essential for this role.
Must have:
- ITIL Framework understanding and experience with ITSM platforms.
- Experience with virtualization platforms like VMware, Citrix, or HyperV.
- Hands-on experience with Active Directory user management.
- Experience working with OEMs and coordinating support.
- Experience with Salesforce user management.
5 skills required
Job Details
Job Description
Senior IT Support Specialist
The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include:
- Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM).
- Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV
- Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP
- Experience working with OEMs and coordinating support for end users.
- Experience with Salesforce user management
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