KRAFTON Creator Network Operation Manager

우리 팀(프로젝트)을 소개합니다. 

KRAFTON HQ is seeking an experienced Operation Specialist to join our growing team, with positions available in both the United States and Korea. These roles are essential to our creator and community initiatives focusing on campaign execution, customer support, and community management through our KRAFTON Creator Network (KCN) portal. As we continue to expand our global presence, we need dedicated professionals who can maintain operational excellence while delivering exceptional service to our creator community.

These positions will be responsible for managing KCN campaigns, handling support operations, and fostering community relationships, while ensuring seamless integration between our US, Korean, and Chinese operations. The roles require a strong understanding of campaign management, customer service principles, and community engagement strategies.

우리 팀과 함께할 미션을 소개합니다.

• Execute and optimize campaigns across all content platforms, ensuring alignment with performance metrics and company objectives.
• Provide high-quality customer support through timely resolution of tickets and maintenance of service standards.
• Cultivate and manage community relationships through proactive engagement and effective response to player feedback.
• Serve as the primary point of contact for KCN portal operations, managing support tickets and escalation processes.
• Collaborate with cross-functional teams including marketing, financial services, and analytics to enhance operational efficiency.
• Analyze campaign data and customer feedback to generate actionable insights for improvement.
• Communicate and coordinate between US and Korean teams for seamless global operations.

이런 경험을 가진 분과 함께 성장하고 싶습니다! (필수요건)

• 5+ years of experience in campaign management, customer service, or community management roles.
• Native or professional working proficiency in English (US role) or Korean (Korea role), with excellent written and verbal communication skills.
• Experience in handling customer support processes and maintaining high satisfaction levels.
• Strong understanding of marketing campaign tools, CRM platforms, and performance metrics.
• Proven track record of problem-solving and organizational skills in a fast-paced environment.
• Proficiency in using internal systems, support tools, and financial service platforms.
• Experience in data analysis and reporting, with the ability to translate insights into recommendations.
• Strong interpersonal skills and ability to work effectively in a global team environment.
• 해외 출장에 결격 사유가 없는 분

이런 경험들이 있다면 저희가 찾는 그 분입니다! (우대요건)

• Experience working in gaming industry or global companies.
• Knowledge of multi-language support and localization processes.
• Expertise in social media or community management best practices.
• Passion for gaming and understanding of gaming communities.

크래프톤의 도전에 함께 하기 위해 아래의 전형 과정이 필요합니다.

• 서류 전형 > 전화 면접 (Phone Interview) > 실무 면접 (Technical Fit Interview) > 최종 면접 (Culture Fit Interview) > 합격 및 입사
• 상시채용으로 우수 인재 채용 시 조기에 마감될 수 있습니다.
• 전형별 합격자에 대해 지원서에 등록하신 이메일 혹은 유선으로 개별 안내 드립니다.
• 전화 인터뷰의 경우, 필수 전형이 아닌 필요에 따라 진행되는 선택 전형임을 사전 안내 드립니다. 이에 대한 상세 내용은 개별 안내 드립니다.
• 필요 시 면접은 추가될 수 있으며, 이에 대한 상세 내용은 개별 안내 드립니다. 

필요 서류를 확인해주세요!

• 입사지원서 (자유 양식), 자기소개서, 경력기술서, 포트폴리오(선택)
• 신입일 경우 자기소개서를, 경력일 경우 경력기술서를 중심으로 기술해 주시기 바랍니다.
• 포트폴리오 첨부 시, 하단 안내 사항을 확인해 주시기 바랍니다. 
  

근무지

• 역삼 센터필드 East 타워
  

고용형태 

• 정규직