Lead Logistics Provider (LLP) CX Agent (1 year contract)

5 Months ago • 1-2 Years • Logistics

Job Summary

Job Description

This role requires 1-2 years of experience in export/import shipments. You will be responsible for providing high-quality customer service for 4PL Customers by managing other 3PL Service providers. Must have strong communication, problem-solving, and analytical skills.
Must have:
  • Export/Import Shipments
  • Customer Service
  • Problem-Solving Skills
  • Communication Skills
Good to have:
  • Customs Clearance
  • Process Understanding
  • MS Office Skills
  • Result Oriented
Perks:
  • Diverse Workplace
  • Continuous Learning

Job Details

This role is to provide consistent, high-quality customer service for 4PL Customers by managing other 3PL Service providers to deliver shipments

Opportunity

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

We Offer

This role is to provide consistent, high-quality customer service for 4PL Customers by managing other 3PL Service providers to deliver shipments successfully. The Customer Service Agent is expected to be the first point of contact for the designated customers and external 3PL parties. This includes proactively monitoring and managing end-to-end shipments, ensuring the quality of documents, delivering assigned KPIs and managing customers’ expectations.

Key Responsibilities

  • Ensure all activities are conducted in compliance with customer SOP.

  • Work closely with customers, 3PL, and internal stakeholders to ensure smooth execution of the end-to-end shipments.

  • Take ownership of the customer issues and solve them urgently and responsibly.

  • Build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires.

  • Manage/improve day-to-day process interaction with customers by leveraging detailed customer knowledge.

  • Coordinating shipment operations with stakeholders in time to make the shipment depart/arrive according to the customer's expectation.

  • Be fully responsible for customer satisfaction.

  • Look for improvements in ways of working and drive for service delivery excellence.

We are looking for

  • Bachelor’s degree in Logistics, Business Administrative or related fields.

  • 1-2 years of experience in handle export/import shipments in the field of Customers service or Operations/Supply Chain/Logistics industry.

  • Effective interpersonal skills with the ability to coordinate among various parties and deliver the results.

  • Good analytical and problem-solving skills, ability to look beyond the obvious and identify creative solutions.

  • Good Process understanding.

  • MS office skills.

  • Result oriented.

  • Good communication in English language.

  • Basic customs clearance knowledge will be an advantage.

  • Be able to work under pressure, handle multiple tasks in a very dynamic environment, and do tasks over time (if there is any urgent shipment/issue resolution).

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

Similar Jobs

Nasdaq - Oracle - Database Administrator Specialist

Nasdaq

Mumbai, Maharashtra, India (On-Site)
4 Months ago
Google - Service Partnerships Lead

Google

Mexico City, Mexico City, Mexico (On-Site)
3 Months ago
DarioHealth - Senior QA Automation Engineer

DarioHealth

Gurugram, Haryana, India (Hybrid)
4 Months ago
Supercell - Engine Programmer, Editor

Supercell

Helsinki, Uusimaa, Finland (On-Site)
4 Months ago
Virtuos - Senior Game Producer

Virtuos

Vietnam (On-Site)
4 Months ago
Maersk Careers - Customer Success Partner

Maersk Careers

Mexico City, Mexico City, Mexico (Hybrid)
348 Years ago
PwC - Senior Manager_O9_ Supply Chain _Advisory_Gurgaon

PwC

Gurugram, Haryana, India (On-Site)
4 Months ago
Nintendo - Senior Manager, Program Management - Merchandise

Nintendo

Redmond, Washington, United States (Hybrid)
5 Months ago
NinjaVan - Supply Chain Executive

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
4 Months ago
ByteDance - Software Engineer Graduate (Multi Cloud CDN) - 2025 Start (BS/MS)

ByteDance

San Jose, California, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Netflix - Senior Test Engineer (L5), iOS Games SDK

Netflix

United States (Remote)
3 Months ago
PwC - IN_Manager_ Agile Coach_Advisory Corporate_Advisory_Bangalore

PwC

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Next Level Business Services - SAP EAM Functional Consultant

Next Level Business Services

Cherry Hill, New Jersey, United States (On-Site)
4 Months ago
ByteDance - Machine Learning Engineer-Model Training Infrastructure (AML-Engine)

ByteDance

San Jose, California, United States (On-Site)
3 Months ago
SuperPlay - USER ACQUISITION TEAM LEAD

SuperPlay

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
3 Months ago
PwC - Conversational AI Tester- Senior Associate

PwC

Bengaluru, Karnataka, India (On-Site)
4 Months ago
paypal - Lead Software Engineer, Java

paypal

Chennai, Tamil Nadu, India (Hybrid)
4 Months ago
HP - Business Operations Manager

HP

Spring, Texas, United States (On-Site)
4 Months ago
Warner Bros. Discovery - Pega - SSA

Warner Bros. Discovery

Hyderabad, Telangana, India (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Singapore, Singapore

ByteDance - NLP Researcher - AI Lab Research

ByteDance

Singapore (On-Site)
3 Months ago
Hoyoverse - Senior Global Product Game Operation – Honkai: Star Rail

Hoyoverse

Singapore (On-Site)
7 Months ago
Razer - RazerStore Supervisor (Funan Store)

Razer

Singapore (On-Site)
4 Months ago
OKX - Senior Manager, HRBP (Central Functions)

OKX

Singapore, Singapore (On-Site)
4 Months ago
ByteDance - Payment Operation Manager - Global Payment

ByteDance

Singapore (On-Site)
4 Months ago
Binance - Senior Android Developer

Binance

Singapore, Singapore (Remote)
6 Months ago
ByteDance - Full Stack Software Engineer, Security Engineering

ByteDance

Singapore (On-Site)
3 Months ago
Razer - Software QA Engineer II

Razer

Singapore (On-Site)
4 Months ago
HP - Failure Analysis Chemical Technician

HP

Singapore, Singapore (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Logistics Jobs

PwC - IN- Senior Associate _SAP GTS_Enterprise Apps SAP_Advisory_Mumbai

PwC

Mumbai, Maharashtra, India (On-Site)
4 Months ago
ByteDance - Backend Software Engineer - Global E-Commerce Supply Chain Merchant Platform

ByteDance

San Jose, California, United States (On-Site)
3 Months ago
Google - Technical Program Manager III, Global Forecasting, Technical Infrastructure

Google

Atlanta, Georgia, United States (On-Site)
3 Months ago
inveniolsi - SAP Logistics Delivery Practice Lead (US Citizen or Perm Res req)

inveniolsi

United States (On-Site)
3 Months ago
NinjaVan - Manager, Key Account (Fulfilment)

NinjaVan

Shah Alam, Selangor, Malaysia (On-Site)
4 Months ago
Hitachi - D365 F&O Supply Chain Management Consultant

Hitachi

San José, San José Province, Costa Rica (Remote)
4 Months ago
Fluence - Professional Services - Category Manager – Indirect Procurement

Fluence

Arlington, Virginia, United States (Hybrid)
4 Months ago
PwC - IN-Manager_ Agro forestry _ Agriculture_ Advisory_ Gurugram

PwC

Gurugram, Haryana, India (On-Site)
4 Months ago
NinjaVan - Team Lead, Key Account Management-大客户管理经理

NinjaVan

Guangzhou, Guangdong Province, China (On-Site)
4 Months ago
HP - Workplace Solutions Category Manager

HP

Tlaquepaque, Jalisco, Mexico (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Bengaluru, Karnataka, India (Remote)

Greer, South Carolina, United States (On-Site)

Pune, Maharashtra, India (Remote)

Porto, Porto District, Portugal (Remote)

Porto, Porto District, Portugal (Remote)

Bangkok, Bangkok, Thailand (On-Site)

Mexico City, Mexico City, Mexico (On-Site)

Taoyuan City, Taiwan (On-Site)

Rotterdam, South Holland, Netherlands (On-Site)

View All Jobs

Get notified when new jobs are added by Maersk Careers

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug