Lead Product Designer (Remote, US)

3 Months ago • 8 Years + • Product Design • Undisclosed

About the job

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Job Description

Lead Product Designer for a Series C AI startup, Level AI. 8+ years Enterprise SaaS product design experience. Deep understanding of customer needs and pain points. Experience designing holistic user experiences across multiple products. Passionate about AI technology.

Must have:

Enterprise SaaS
Customer needs
User experience
User research

Good to have:

Design system
AI technology
Visual aesthetics
Problem solving

About us

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

Here’s what you’ll do everyday

A day in the life of product designer at Level AI involves working closely with product managers and other stakeholders to understand problems and solving those problems with keeping users at the center of every decision.
You’ll be involved in end to end product development lifecycle and deliver relevant design artefacts like User Journey Maps, Sketches, Interactive prototype at different stages.
You’ll also be contributing to set up the design system and best practices related to communication and collaboration.

Here’s what are we looking for -

At least 8 years of Enterprise SaaS product designing experience
Goes deep to understand customer needs and pain points
Experience around designing for holistic customer and user experiences across multiple products
User research based approach to problem solving.
One who can coordinate with multiple stakeholders and users to build meaningful experiences based on insights developed from a shared understanding.
Strong hold on visual aesthetics Ability to create, manage and coordinate design system
Passionate or curious about AI technology and hungry to contribute in the space
Someone who thinks beyond screens and UI components

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