Learning & Development - Senior Associate (Managed Services)

PwC Overview: 

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.

PwC Middle East Overview:

Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond.

Corporate Culture & Working Environment:  

Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table

As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events

Line of Service and Overview:

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems

Job Details

Job Summary:

What does this role aim to achieve in the firm/what impact does the role create 

The L&D Senior Associate dedicated to our Managed Services Line of Service (LoS) coordinates and supports the ongoing administration, creation and delivery of best in class learning solutions,  virtual and hybrid solutions, and talent and development programmes in totality, from concept and design through execution and assessment.The general purpose of this position is to coordinate the successful scheduling, communication and implementation of all L&D programmes offered to staff, as well as maintaining and updating relevant systems for analysis, reporting, budgeting and forecasting. 

Roles and Responsibilities:

Daily tasks and delivery expectation 

• Support L&D programme initiatives with multiple stakeholders and work streams -to shape and create effective learning and leadership development solutions

• Facilitate/deliver a high quality, impactful learning intervention spanning both live and virtual (welcome programme, professional development workshops)

• Engage any level of stakeholders in communicating the overall impact of a learning intervention to the business;

• Be prepared to work with various digital tools and platforms, including our Learning Management System (Vantage) and the Google Suite, to create a tech-enabled, innovative learning experience and drive greater value in L&D initiatives.

• Support in creation of project plans, drive milestones, meet deadlines, and reprioritize as needed to complete timely delivery of projects; manage projects from inception to completion.

• Understand change management, emphasizing what is necessary to bring about business, cultural and organizational change to people, process, structure and technology;

• Understand research and digital skills to assist in curation and creation of informal learning objects;

• Collaborate closely with Onboarding to ensure a smooth form onboarding welcome experience

• Assess training needs of teams on a periodic basis

• Helps identify new, cost effective delivery models and learning resources

• Take a data-driven approach by regularly creating L&D dashboards that provide insights into total training hours for the Line of Service (LoS), as well as by business unit and individual. 

• Use this data to analyze trends, measure impact, and continuously optimize learning initiatives.

• Coordinates and supports reporting related to learning management systems 

• Uploads all training programmes into the relevant learning management systems to mark attendance and evaluate feedback post training

• Takes ownership of BU specific learning resources and libraries from end to end

• Supports in other HC people related practices 

Expected Skills:

Specific learned abilities or technical skills 

• Team player with strong verbal and written communication skills

• Excellent communication and interpersonal skills, with the ability to engage senior stakeholders.

• Executive presence with strong skills to facilitate L&D programmes, including onboarding of new joiners

• Comfortable working in a cross-cultural environment, in a virtual working model

• Maintaining knowledge of current and emerging learning technology trends and experience innovating with new learning technology tools.

• Ability to work collaboratively and demonstrate leadership within cross-functional teams.

• Experience in Managed Services or similar fast-paced, client-facing environments is a plus.

Expected Competencies:

Values, behaviors & attitude

• Leadership.

• Strategic mindset.

• Stakeholder management.

• Ability to influence.

• Communicate with impact..

• Results driven.

• Drive organizational excellence.

Required Language Skills:

Proficient in written and spoken English. Arabic is a plus

Minimum Education and Specific Qualification: Bachelor’s degree

Years of Experience: 5-8 years overall experience, of which at least 3 years should be relevant to L&D.