Learning Lead

About Us 

Zelis is modernizing the healthcare financial experience in the United States (U.S.) by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers in the U.S. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients.  

Why We Do What We Do 

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. 

Position Overview

Role Objectives:

• Using our materials, deliver impactful learning experiences for new and existing Zelis associates in our Price Optimization business unit. Support and enhance an engaged and impactful associate learning community for both orientation related learning and continuing education.
• Collaborate on associate training activities including assessment, planning, implementation, evaluation, and revision of department training programs to address learning needs.
• This is an individual contributor role for the Price Global Learning Services team.

Key Responsibilities:

• Collaborate with the US Training Team to deliver facilitated learning related to our business unit, claims management systems and suite or services and product solutions.
• Collaborate with team and business stakeholders to develop and maintain a globally accessible catalog of training materials such as handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops.
• Partner with PGLS team and Product Owners to deliver specialized training sessions focused on product learning, enhancements, workflow changes and continuing education learning based on departmental needs.
• Collaborate with department leaders and subject matter experts to identify training needs, gaps in operational knowledge, and areas for improvement across the Price Optimization business unit.
• Conduct engaging onboarding training sessions to educate new employees on product functionality, internal processes, and skill development.
• Assist with the onboarding process for new hires, providing comprehensive training and support to ensure a smooth transition into their roles.
• Serve as a resource for ongoing training and development initiatives, staying up to date on industry trends, software updates, and best practices.
• Collaborate with cross-functional teams to address training-related issues, provide ongoing support, and promote a culture of continuous learning within the organization.
• Drive Learning interventions as per the schedule and ensure to own the responsibility end to end.
• Managing learning data, publishing timely reports and Dashboards.
• Collaborate and partnering with Zelis india Learning team in centralizing all the learning interventions

Qualifications:

• Required: 2- 3 years of training experience in a professional setting within healthcare industry.
• Desired: Bachelors or equivalent degree (human resources, education, psychology)
• Desired: Industry-related training preferred for large-scale service teams in contact center or data processing.
• Desired: Experience with content management, learning management systems required (i.e., Articulate Rise 360, Adobe Captivate, Power Point, WorkDay)
• Desired: Experience with Salesforce case management, Atlassian Jira & Confluence.
• Required: Strong organizational and time management skills
• Required: Written and verbal communication skills, active listening
• Required: Strong presentation and virtual meeting facilitation experience
• Desired: Intermediate Office 365 application skills (Word, Excel, PowerPoint, SharePoint, Forms)