Manager- Relationship Executive

Roles and Responsibilities
 Marketplace team is responsible for driving the growth for unmanaged portfolio across
business units comprising of Marketplace sellers through RE (Relationship Management)
program.
 Manager (RE) needs to manage a team of 25 -30 Account Managers & drive the day to day
business.
 Business Metrics Achievement: Achieve business Metrics of Revenue GMV & Marketing spend.
Taking appropriate action if any of the metric is being not achieved and highlighting the risk in
advance.
 Customer Metrics Achievement: Increase customer engagement to the platform through
appropriate selection and content.
 Operations Metrics Achievement: through timely Solve of logistics issues.
 Responsibilities:
 Drive Portfolio growth above platform YoY by improving KPIs.
 Improvement in Catalog & Inventory health through optimization of resources.
 Improvement in profitability metrics by following pricing guidelines & marketing spend.
 Improvement in visibility metrics through selection improvement & pricing levers.
 Map vendor capabilities to require metrics and drive opportunity development.
 MIS and data reporting – daily, weekly, monthly, quarterly as per requirement.
 Bench-marking of Competition and industry best practices.
 Overall end to end account management for a larger number of Marketplace sellers.

Qualifications & Experience
 Candidate should have 5+ Years ‘experience in Retail industry and a positive outlook towards
work.
 MBA from a Tier 2/3 college preferred, though not mandatory
 Good to have NIFT, but not mandatory
 Good communications skills and ability to manage multiple cross-functional stake holders.
 Strong Analytical skills and ability to adapt as per the situational requirement.
 Ability to multi-task and meet project deadlines.
 Must work well in an unstructured work environment.
 Active problem solver who can work with data effectively.
 Great team player with demonstrated traits in previous work experience / projects.
 Takes complete end-to-end ownership.
 Is able to creates plans, prioritize tasks and deliver quality outcomes.
 Mandatory: E-com experience.
 Go getter attitude
 Ability to manage a larger team with minimal conflict