Middle Support Engineer (Java/AWS)

N-iX is looking for a Middle Support Engineer to join our team.

About the project:

Our customer is the leading school transportation provider in North America, being the owner of more than half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines combined and delivers reliable, quality services for 1,100 school districts. 

N-iX has built a successful cooperation with the client delivering a range of complex initiatives. As a result, N-iX has been selected as a strategic long-term partner to drive digital transformation on an enterprise level, fully remodeling the technology landscape for 55,000 employees and millions of people across North America. 

Requirements:

• 3+ years of Java or NodeJS development experience
• Experience with AWS services (Lambda, redshift, SNS, SSN, SQS, ECS, RDS, CloudWatch, Kinesis, CodeCommit, ECR, S3)
• Knowledge of non-relational databases (DynamoDB)
• Knowledge of RDBMS (MySQL)
• At least an Upper-Intermediate level of English
• Experience in technical support (issues troubleshooting)

Would be a plus: 

• Experience with Angular 10+ for UI development
• Knowledge of CI/CD approaches using the AWS toolset

Responsibilities:

• Own support tickets and troubleshooting within the existing tools, and services
• Investigate Technical Issues: reported problems and bugs, identify an issue’s root cause, describe an issue’s symptoms
• Quantify an issue’s scope and propose a solution
• Working with internal cross-functional teams to solve technical problems
• Solving technical problems, demonstrating product value, and communicating clearly and effectively to technical and non-technical audiences
• Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
• Document support ticket resolution and apply these fixes for customers