The Cloud Technical Solutions Engineer, Workspace role involves managing customer issues through diagnosis, resolution, or implementation of new investigation tools for Google Workspace. Responsibilities include troubleshooting, reproducing, and identifying root causes of customer issues, developing diagnostic tools, and serving as a subject matter expert for internal stakeholders. This role requires fluent communication in English and Japanese, collaboration with cross-functional teams, and working non-standard hours to provide 24/7 global support. The ideal candidate possesses strong coding skills (Java, C, C++, Python, or JavaScript), experience in troubleshooting complex technical issues, and a deep understanding of Google Workspace's architecture and technology.