Ops Trainer

About Playtech 

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging, and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com 

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. 

Ready to level up your career?

Playtech Managed Services is looking for an open-minded and motivated Operations Trainer (Junior level) with strong communication skills.

Your influential mission. You will...

• Develop a comprehensive training package that aims to maintain a motivated and skilled workforce
• Conduct mentoring, coaching, and training for the new employees
• Prepare and deliver refresher training to enable continuous improvement and address any performance gaps identified
• Prepare and maintain a training program for the employees of the CS division
• Make appraisals of the trained employees, give feedback, and make recommendations
• Regularly get informed of updates regarding processes, products, and systems
• Update all training materials in a timely manner
• Report to the direct manager all issues during the training relating to the trainee’s behavior, punctuality, level of understanding, and participation

Components for success. You...

• Have fluency in English
• Can extract, synthesize, summarize, and present the fundamentals of large volumes of information
• Are familiar with the following performance standards: customer orientation, quality, and excellence
• Have a knowledge of the Customer Service business processes
• Possess communication skills and time management skills
• Possess integrity, trust, and commitment 

Thrive in a culture that values...  

• Contribution and achievements by offering performance bonuses and ample opportunities for internal growth. 
• Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program, food, travel, and wellness allowances. 
• Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge. 
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals. 
• Celebrating life events with additional bonuses such as newlywed, and baby bonuses. 

PLAYTECH MANAGED SERVICES 
Established in 2007 in Sofia, Bulgaria, Playtech Management Services, a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. At Playtech Managed Services, we prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves. 

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.