Product Solutions Engineer, Search

1 Month ago • 3 Years + • Product Management • $123,000 PA - $176,000 PA

Job Summary

Job Description

As a Product Solutions Engineer at Google's gTech Ads, you'll provide exceptional customer service, troubleshooting and resolving issues for advertisers and sales teams. This role demands deep product knowledge, particularly of AI-powered Ads products like PMax. You'll tackle complex technical issues, develop diagnostic tools, and collaborate with internal teams (Product Management, Engineering, Business Solutions) to enhance product features based on customer feedback. Data analysis and strategic planning are crucial for addressing customer needs and improving operational efficiency. Success involves close partnership with Sales and other teams to optimize the customer journey and ensure high client satisfaction. The role requires strong analytical and problem-solving skills, proactive issue detection, and effective communication with internal/external stakeholders.
Must have:
  • Bachelor's degree or equivalent experience
  • 3 years system design or programming experience
  • 3 years technical troubleshooting experience
  • 3 years experience managing internal/external partners
  • Deep product knowledge of Google Ads products
  • Strong analytical and problem-solving skills
Good to have:
  • Master's degree in related field
  • Google Ads experience
  • Technical communication skills
  • Business analysis experience
  • Experience in technical product support, cloud support, quality engineering, or site reliability engineering
Perks:
  • Bonus
  • Equity
  • Benefits

Job Details

Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 3 years of experience in either system design or in one programming language (Java, C++, Python, etc.).
  • 3 years of experience in technical troubleshooting, and managing internal/external partners or customers.

Preferred qualifications:

  • Master’s degree in Business, Statistics, Mathematics, Economics, Engineering, Applied Science, or a related field.
  • Experience using Google Ads or other online advertising solutions and the media/tech landscape.
  • Experience translating technical concepts and solutions to non-technical and executive audiences.
  • Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
  • Experience in developing strategic perspectives on customer-focused solutions.
  • Experience working in technical product support, cloud support, quality engineering, or site reliability engineering.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

gTech Ads Customer Support organization is a customer centric, solution-generating team that helps our advertisers and sales teams make the most out of our products. As a Product Solutions Engineer, you will have deep product knowledge, provide high quality customer support, and ‘own’ end to end customer solutions. You will focus on managing troubleshooting tasks and using your analytical and problem solving skills to proactively detect and provide resolution to issues. You may also be responsible for liaising with internal/external stakeholders to provide communication on customer issues and questions.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

The US base salary range for this full-time position is $123,000-$176,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .

Responsibilities

  • Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners. Learn our AI powered Ads products like PMax, our Ads Platforms.
  • Troubleshoot complex technical product issues and apply deep product expertise to solve technical customer issues and escalations.
  • Develop tools and automation for better diagnostics/data fixes and debugging, either independently or in partnership with Product Engineering teams.
  • Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams. Analyze data and insights to create action plans to solve issues for our customers, focusing on knowledge management, operational improvements, account reviews and product adoption.
  • Partner with our Sales and other cross-functional partner teams to own and continuously improve the journey of all clients.

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