Production and VOD Support Engineer
Job Summary
Job Description
The Production and VOD Support Engineer at DAZN will provide first and second-line engineering support for post-workflows, escalating issues to internal and third-party teams. Responsibilities include supporting production teams during live events, performing system maintenance, providing technical training, updating documentation, and assisting with platform upgrades. The role requires excellent knowledge of MAM platforms, transcode and distribution systems (AWS Elemental, Vantage, Dalet, etc.), video codecs, and monitoring systems. Experience with post-production workflows, problem-solving, and a passion for broadcast technology are essential.
Must have:
- Post-production workflow experience
- MAM platform knowledge
- Transcode & distribution platform expertise (AWS Elemental, Vantage, Dalet)
- Video codec understanding
- Monitoring system experience (Dataminer, Nagios)
- Excellent communication skills
- Problem-solving abilities
Good to have:
- AWS (or other cloud providers) knowledge
- Remote/cloud workflow experience
- Shared storage & archive HSM knowledge
- Networking principles understanding
- Windows domain & Active Directory knowledge
- IP transport stream knowledge
- Scripting language experience
- ITIL and agile process management familiarity
6 skills required
Job Details
· Department: Technology – Engineering
· Internal Job Title: Non-Live/Production Workflow Support Engineer
· Reports To: Post Engineering Manager
· Career Level: 3
· Country and Location: Hyderabad, India
· Hours of Work: Shift based roster, 40 hours per week
Are you fascinated by the rapidly changing and evolving world of streaming and OTT Technology? If you are keen to take the next step in your Broadcast career helping to support new technologies, working with unique and diverse platforms then this is the time to get involved with DAZN!
The Non-Live/Production Workflow Support Engineer will be part of a dynamic team supporting dedicated Broadcast, OTT and VOD solutions for DAZN’s global sports streaming platform. Reporting to the Post Engineering Manager you will work closely with our engineering teams including Senior Workflow Integration Engineers, Project Engineers and System Administrators.
The department in which this role is located is responsible for defining all postproduction file based workflows from ingest through to global distribution. Operating in a 24/7 broadcast environment, the postproduction engineering team are responsible for support and maintenance of post-production and VOD platforms including live ingest, file orchestration, transcode and archive.
The role is well suited to postproduction support engineers, broadcast IT support engineers or transcode specialists looking to build their skills and experience across broadcast, OTT and cloud-based infrastructure.
Candidates should be able to demonstrate an excellent knowledge of transcode and file-based distribution systems; a working knowledge of video codecs and experience with workflow engines is required; knowledge of MAM platforms and postproduction workflows are essential. You will also have the opportunity to assist where required with system installations and testing, provide training and support documentation to engineering and production teams.
If this sounds like a challenge, you would love to get stuck into and you share our passion for Broadcast Technology – we would love to hear from you!
HERE’S A BREAKDOWN OF WHAT YOU’LL DO (NOT ALL OF IT, JUST THE MOST IMPORTANT STUFF)
· Provide first and second line engineering support for post workflows to regional teams
· Escalate issues in a timely manner to internal support teams and third-party suppliers where required
· Provide technical support to production teams during live sporting events
· Perform regular monitoring and maintenance including periodic review of key systems and workflows
· Provide technical training to production and support teams
· Update operational documentation and training resources
· Assist with platform upgrades and project delivery testing working closely with project and workflow engineering teams
DO YOU HAVE THESE ESSENTIALS?
· Experience with postproduction workflows with a keen interest in problem solving technical issues
· Excellent knowledge of MAM platforms, NLE’s and associated technologies
· Experience with transcode and distribution platforms; AWS Elemental, Vantage, Dalet, Content Agent, Aspera
· Confident with Windows and Linux operating systems
· Understanding and proficiency to analyse video and audio codecs
· Experience with monitoring systems including Dataminer, Nagios
· Excellent communication skills to build and maintain positive internal and external relationships
· Problem solver, adaptable working approach and self-motivated team player
· A passion for broadcast technology, postproduction, VOD/OTT
NOT ESSENTIAL BUT GREAT IF YOU ALSO HAVE
· Knowledge and experience of AWS (or other cloud service providers)
· Experience with remote and cloud-based workflows
· Knowledge of shared storage systems and archive HSM
· Understanding of networking principals
· Knowledge of windows domain and active directory an advantage
· Knowledge of IP transport streams
· Experience with scripting languages
· Familiar with ITIL and agile process management
COMPETENCIS YOU’LL NEED TO SUCCEED IN YOUR ROLE
Teamwork and collaboration –
Working collaboratively with a group of people in order to accomplish a task or achieve a goal
Planning and organising –
Ability to set priorities, goals and timetable to achieve maximum productivity
Drive and energy –
Self-motived and driven to success, focused on results and passionate about the job
Learn and grow –
On-going drive for learning and ability to apply new knowledge and skills
Customer orientation –
Building and maintaining external and internal customer satisfaction with DAZN production, services and expertise
HERE’S A BIT MORE ABOUT US
In 2015, DAZN was simply an idea. Now we are a global sports media tech company with over 2000 permanent employees and a unique product live in 5 territories, with more on the horizon.
If you were to ask one of our employees what it’s like to work at DAZN you may hear words such as progressive, brave, dynamic, agile and fun. We have a team of intelligent, hard-working individuals who believe in our product and who want to support our common goal: to change the way the world sees sport.
Using world class technological infrastructure and with expertise from the BBC, SKY, ESPN, FIFA, Nike, Facebook, Twitter, Spotify, Amazon and Now TV to name a few, DAZN features the widest array of live, on-demand and original sports content ever offered on one platform.
DAZN is available in US, Canada, Germany, Japan, Italy, Switzerland and Austria on most connected devices including Smart TVs, smartphones, tablets and games consoles.
To find out more visit: http://media.dazn.com
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