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Program Event Analyst

Maharashtra, India (Hybrid)

Program Event Analyst

2 Months ago • 2 Years + • Data Analyst

About the job

2 skills required for this role

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monday

salesforce

Job Description

The Program Analyst is responsible for researching, scheduling, analyzing, and delivering data and reports on time via working with internal teams and clients, while supporting projects of moderate complexity simultaneously. Key responsibilities include executing procedures to meet internal/external Service Level Agreements, training and adhering to standard operating procedures, executing data entry via databases, developing and recommending solutions for process improvements, working with clients to complete day-to-day business-as-usual activities, supporting on-call rotations, performing quality checks to ensure data integrity, responding to client inquiries, assisting with creation of key performance indicators, and participating in user acceptance testing for new software releases.

Must have:

Fluency in English - both written & verbal
Graduate degree
Proven record of delivering quality results on time
Proven data entry skills
Effective writing, grammatical, organizational, analytical, and communication skills
Proficient with use of Google Tools (Docs, Sheets, Slides) and Microsoft Suite
Strong interpersonal skills
Basic knowledge of US TV networks, channels, and programming

Good to have:

Flexibility to accommodate longer shifts on Mondays

ABOUT THE ROLE

ROLES & RESPONSIBILITIES

Execute procedures to meet internal/external Service Level Agreements with high quality and throughput
Train, certify, and adhere to standard operating procedures and business policies
Execute data entry via databases
Develop and recommend solutions for process improvements, in addition to supporting implementation of new processes and programs
Work with clients to complete day to day business-as-usual activities
Support on-call rotations or off-shift availability, as required
Perform quality checks to ensure data integrity for clients and downstream systems
Respond to client inquiries via Change Requests, Salesforce tickets, and/or Client Service Representatives
Assist Process/Team Lead with creation of and data gathering for key performance indicators & metrics
Assist Process Lead/Team with user acceptance testing for new software releases
Flexibility, Able to accommodate longer shifts on Monday’s
Other duties as assigned

SKILLS REQUIRED

Must be able to work United States EST day shift / India IST night shift
Fluency in English - both written & verbal
Ability to interact with clients via email and/or telephone call
Graduate degree and 2+ years of equivalent work experience
Proven record of delivering quality results on time with high attention to detail
Proven data entry skills and experience
Uses logic to analyze data and capability to draw conclusions and convey results
Effective writing, grammatical, organizational, analytical, and communication skills
Proficient with use of Google Tools (Docs, Sheets, Slides) and Microsoft Suite
Strong interpersonal skills and the ability to work effectively with others
Basic knowledge of US TV networks, channels, and programming (e.g. shows, news, and sports)
Must be able to work accurately under deadlines and willing to work outside regular business hours, as required

ABOUT NIELSEN

Nielsen shapes the world’s media and content as a global leader in audience measurement, data and analytics. Through our understanding of people and their behaviors across all channels and platforms, we empower our clients with independent and actionable intelligence so they can connect and engage with their audiences—now and into the future.

An S&P 500 company, Nielsen (NYSE: NLSN) operates around the world in more than 55 countries. Learn more at www.nielsen.com or www.nielsen.com/investors and connect with us on social media.

From time to time, Nielsen may use its website and social media outlets as channels of distribution of material company information. Financial and other material information regarding the company is routinely posted and accessible on our website at https://www.nielsen.com/investors, and our social media accounts: Twitter at https://twitter.com/Nielsen, LinkedIn at https://www.linkedin.com/company/nielsen/, Facebook at https://www.facebook.com/Nielsen/ and Instagram at https://www.instagram.com/lifeatnielsen/.

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