Quality Assurance Lead

A QA Lead reports to a QA Manager. Works closely with QA Subject Matter Experts, other QA members, project managers, designers and developers to ensure QA standards and client satisfaction are delivered thought-out the account. A QA Lead is someone that brings support to the QA Manager on many tasks, provides leadership and career development to the team members.

You will:

• Responsible of the supervision of the QA team members directly assigned to him/her, and accountable of following up their performance, and projects.
• Responsible to promote effective communication, a sense of participation and involvement amongst QA members.
• Responsible to plan, conduct, technically direct and maintain the required level of quality expected by the account/client.
• Responsible of overseeing QA member’s tasks of his/her assigned projects and escalate when needed.
• Responsible to attend, lead and/or organize meetings on behalf of team
• Responsible to promote QA values and principles not only for the QA team but for everyone in the company and our clients.
• Responsible to promote a team-oriented and collaborative environment among all the team members
• Responsible of promoting a positive environment and motivate the team.
• Responsible to communicate test results, and escalate issues and risks by following a correct escalation path.
• Overseeing test data identification
• Creating, co-creating and provide oversight on test plans and managing different testing suites
• Writing and maintaining test cases/scripts
• Responsible of creating QA estimations
• Create and oversee traceability matrix documents based upon project requirements
• Create and oversee checklist documentation based upon project requirements
• Provide support on functional and non-funtional testing when necessary
• Develop test design documents to cover requirements
• Plan and schedule test activities to ensure functional, system, and technical specifications
• Apply industry standard testing methodology, strategies and industry best practices
• Create and oversee defect tickets and track issues to resolution and risk analysis of said issues
• Report creation and related metrics at different levels
• Overseeing, delegating and coordinating work to other QA Associates and apprentices, as needed.
• Mentoring staff members and act as a career developer
• Responsible of assiting the Talent department in the selection/interviewing of new QA team members.
• Creating, overseeing and executing regression tests based on design specifications and requirements
• Conducting research into new technologies, including tools, components, and frameworks related to QA
• Responsible to identify areas of improvement, including automation tools and proactively identify potential areas of risks within the project

You have:

• Ideally English Proficiency (B2+ - C1 reading, writing, and conversation)
• 6+ years of experience in Software Quality Assurance.
• At least 2 years as a leader.
• Extensive experience in leading QA and cross-funtional teams and technical projects
• Experience working with Quality Assurance Automation Frameworks & Tools; specifically Playwright, BrowserStack and, Jenkins.
• Bachelor’s degree in software engineering or related field or equivalent work experience.
• Knowledge of Agile Methodologies for software development.
• Experience working with local and offshore teams
• Experience in task management and defect tracking tools like Jira and/or similar
• Extensive knowledge of Windows or MacOS software is expected.
• ISTQB Certification or other QA related certifications are a plus
• Mastery of office productivity tools such as Excel, Word, MS Project, Visio, and PowerPoint.
• Knowledge of Photoshop and Adobe illustrador are a plus.
• Desirable knowledge of collaboration and issue tracking tools such as Box, Jira, Confluence.

What We Offer:

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• End of year closure days (not deducted form vacation balance)
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

The ask stems from our want to:

Strengthen opportunity for continuous learning
Improve collaboration and team relationships.
Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.