Quality Manager, Service Delivery Management, gTech Ads Solutions

2 Months ago • 5-10 Years • Operations • Logistics

Job Summary

Job Description

The Quality Manager at Google's gTech Ads Solutions will drive quality operations with vendor partners, designing quality workflows to ensure optimal customer experience. This role involves translating business needs into measurable outcomes through quality evaluation, analyzing financials and market trends, and leading stakeholder management. Responsibilities include informing and influencing strategic tool roadmaps, collaborating with cross-functional teams, and ensuring successful execution. The ideal candidate has extensive experience managing warehousing, supply chain operations, and third-party logistics, along with a strong analytical background and experience creating and improving quality frameworks. Knowledge of Google Ads products and SQL is a plus.
Must have:
  • Bachelor's degree in relevant field or equivalent experience
  • 5+ years managing warehousing and supply chain operations
  • 5+ years managing third-party logistics relationships
  • Experience creating and improving quality frameworks
  • Strong analytical skills and data analysis experience
  • Stakeholder management and cross-functional collaboration
Good to have:
  • Six Sigma, COPC, or LEAN certification
  • Experience managing vendors and outsourced providers
  • Experience using tech and analytics tools, SQL knowledge
  • Knowledge of Google Ads, Measurement, and Attribution products

Job Details

Minimum qualifications:

  • Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience.
  • 5 years of experience managing warehousing and supply chain operations.
  • 5 years of experience working, supervising, and managing third-party logistics relationships.

Preferred qualifications:

  • Six Sigma, COPC, or LEAN certification (or other similar operations coursework).
  • 3 years of experience managing vendors and outsourced providers.
  • 3 years of experience analyzing data and generating business insights in order to guide business decisions.
  • Experience in creating, revamping Quality framework and improvements.
  • Experience using tech and analytics tools, with knowledge on SQL.
  • Knowledge of Google Ads, Measurement, and Attribution products.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

The team is part of the gTech Ads organization that helps Google's Large and Medium Customers and advertisers meet their business goals by providing Google Tag and Campaign implementation services. LCS and GCS sellers and support teams rely on the teams services to improve customer experience and unlock incremental value. You'll have the opportunity to drive significant impact via improvements to a critical part of the business.

Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.

Responsibilities

  • Drive quality operations with vendor partners, provide input into quality workflow design in collaboration with relevant teams enabling noise-free quality and customer experience.
  • Translate business requirements into measurable outcomes through quality evaluation, decipher the language of the business including financials, market trends, growth strategy, competition, and direction.
  • Lead stakeholder management in a cross-functional and global multicultural environment.
  • Inform and influence strategic Tools’ roadmaps by collaborating with the relevant cross-functional teams and see them through to execution and impact.

Similar Jobs

Trend Micro - Inside Sales Engineer

Trend Micro

Irving, Texas, United States (Hybrid)
4 Months ago
Visa - Data Science Internship 2025

Visa

Sydney, New South Wales, Australia (On-Site)
4 Months ago
DEVOTEAM - Distributed Cloud l Google Data Project

DEVOTEAM

Lisbon, Lisbon, Portugal (Remote)
4 Months ago
SSC Technologies - Senior Software Engineer

SSC Technologies

Boston, Massachusetts, United States (Hybrid)
4 Months ago
Ubisoft - Lead Data Analyst

Ubisoft

Singapore, Singapore (On-Site)
3 Months ago
PwC - (Senior) Manager Executive Reward

PwC

Amsterdam, North Holland, Netherlands (On-Site)
4 Months ago
Scale AI - Operations Associate

Scale AI

Mexico City, Mexico City, Mexico (On-Site)
4 Months ago
Evolution - German Speaking Game Presenter

Evolution

Birkirkara, Malta (On-Site)
7 Months ago
Luxoft - Engineer for AML-TM

Luxoft

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
3 Months ago
OKX - Senior Agent, P2P Dispute

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Onsurity - Software Development Engineer II - Test

Onsurity

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Rackspace Technology - Storage Engineer

Rackspace Technology

United States (Remote)
1 Month ago
Microsoft - Customer Experience Engineering

Microsoft

(Hybrid)
1 Month ago
King - Data Scientist – Marketing & Network Analytics

King

London, England, United Kingdom (On-Site)
1 Month ago
Hitachi - .Net full stack developer

Hitachi

Pune, Maharashtra, India (On-Site)
4 Months ago
Saviynt - Senior Software Engineer - Privilege Access Management (PAM)

Saviynt

El Segundo, California, United States (Hybrid)
4 Months ago
ION - Technical Consultant - Endur

ION

Dallas, Texas, United States (On-Site)
4 Months ago
Evolution - Commercial Analyst

Evolution

St. Julian's, Malta (On-Site)
1 Month ago
Garena - Backend Engineer (Individual Contractor)

Garena

Jakarta, Jakarta, Indonesia (On-Site)
1 Month ago
HiLabs - Software Test Engineer

HiLabs

Bengaluru, Karnataka, India (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Worldwide

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Operations Jobs

Canva - Japan Customer Experience Expert (Japanese Speaking)

Canva

Tokyo, Japan (Remote)
1 Month ago
Unity - Ad Operations Manager

Unity

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
2 Months ago
PwC - TLS | Abogado para el departamento de Regulatorio Medioambiente

PwC

Madrid, Community Of Madrid, Spain (On-Site)
4 Months ago
Riot Games - Technical Product Manager II - Live Operations

Riot Games

St. Louis, Missouri, United States (On-Site)
2 Months ago
Netflix - Archive Intern, Content Operations & Innovation - Summer 2025

Netflix

Los Angeles, California, United States (On-Site)
1 Month ago
Sporty Group - IN Lead- Customer Success (Gurugram)

Sporty Group

Delhi, India (On-Site)
6 Months ago
Keywords Studios (Player Support) - Player Engagement - Operations Manager

Keywords Studios (Player Support)

Mandaluyong, Metro Manila, Philippines (Hybrid)
2 Months ago
ByteDance - Technical Project Manager, Server Deployment

ByteDance

Singapore (On-Site)
3 Months ago
ION - Service Manager, Italy

ION

Italy (Hybrid)
4 Months ago
Voodoo - Publishing Manager - Vietnam Lead

Voodoo

Ho Chi Minh City, Ho Chi Minh City, Vietnam (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

View All Jobs

Get notified when new jobs are added by Google

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug